張浩維

服務管理 = Service management : operation, strategy, information technology by: 張浩維; Fitzsimmons, Jomes A.; Fitzsimmons, Mona J.; 費茲賽蒙 ((Fitzsimmons, Mona J.)); 費茲賽蒙 ((Fitzsimmons, Jomes A.)); 黃崇興 (Language materials, printed) , [譯]