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Observing the user experience = a practitioner's guide to user research /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Observing the user experience/ Mike Kuniavsky.
Reminder of title:	a practitioner's guide to user research /
Author:	Kuniavsky, Mike.
Published:	San Francisco, CA :Morgan Kaufmann Publishers, : c2003.,
Description:	xvi, 560 p. :ill. ; : 24 cm.;
Series:	Morgan Kaufmann series in interactive technologies
Subject:	User interfaces (Computer systems) -
Online resource:	An electronic book accessible through the World Wide Web; click for information
Online resource:	An electronic book accessible through the World Wide Web; click for information
Online resource:	http://www.loc.gov/catdir/description/els031/2002115471.html
Online resource:	http://www.loc.gov/catdir/toc/els031/2002115471.html
ISBN:	9780080497563 (electronic bk.)

Observing the user experience = a practitioner's guide to user research /
Kuniavsky, Mike.

Observing the user experiencea practitioner's guide to user research /[electronic resource] :Mike Kuniavsky. - San Francisco, CA :Morgan Kaufmann Publishers,c2003. - xvi, 560 p. :ill. ;24 cm. - Morgan Kaufmann series in interactive technologies.

Includes bibliographical references (p. 542-544) and index.

Typhoon : a fable -- Do a usability test now! -- Balancing needs through iterative development -- The user experience -- The research plan -- Universal tools : recruiting and interviewing -- User profiles -- Contextual inquiry, task analysis, card sorting -- Focus groups -- Usability tests -- Surveys -- Ongoing relationships -- Log files and customer support -- Competitive research -- Others' hard work : published information and consultants -- Emerging techniques -- Reports and presentations -- Creating a user-centered corporate culture.

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account. Explains how to create usable products that are still original, creative, and unique A valuable resource for designers, developers, project managersanyone in a position where their work comes in direct contact with the end user. Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users.

Electronic reproduction.
Amsterdam :
Elsevier Science & Technology,
2007.

Mode of access: World Wide Web.

ISBN: 9780080497563 (electronic bk.)Subjects--Topical Terms:

561162
User interfaces (Computer systems)
Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: QA76.9.H85 / K86 2003eb

Dewey Class. No.: 004/.01/9

Observing the user experience = a practitioner's guide to user research /
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005 20091026094528.0
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020 $a 9780080497563 (electronic bk.)
020 $a 008049756X (electronic bk.)
020 $a 9781558609235 (paper)
020 $a 1558609237 (paper)
035 $a (OCoLC)162596791
035 $a ocn162596791
040 $a OPELS $c OPELS $d OKU
050 1 4 $a QA76.9.H85 $b K86 2003eb
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100 1 $a Kuniavsky, Mike. $3 641912
245 1 0 $a Observing the user experience $h [electronic resource] : $b a practitioner's guide to user research / $c Mike Kuniavsky.
260 $a San Francisco, CA : $c c2003. $b Morgan Kaufmann Publishers,
300 $a xvi, 560 p. : $b ill. ; $c 24 cm.
440 0 $a Morgan Kaufmann series in interactive technologies
504 $a Includes bibliographical references (p. 542-544) and index.
505 0 $a Typhoon : a fable -- Do a usability test now! -- Balancing needs through iterative development -- The user experience -- The research plan -- Universal tools : recruiting and interviewing -- User profiles -- Contextual inquiry, task analysis, card sorting -- Focus groups -- Usability tests -- Surveys -- Ongoing relationships -- Log files and customer support -- Competitive research -- Others' hard work : published information and consultants -- Emerging techniques -- Reports and presentations -- Creating a user-centered corporate culture.
520 $a The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account. Explains how to create usable products that are still original, creative, and unique A valuable resource for designers, developers, project managersanyone in a position where their work comes in direct contact with the end user. Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users.
533 $a Electronic reproduction. $b Amsterdam : $c Elsevier Science & Technology, $d 2007. $n Mode of access: World Wide Web. $n System requirements: Web browser. $n Title from title screen (viewed on Aug. 2, 2007). $n Access may be restricted to users at subscribing institutions.
650 0 $a User interfaces (Computer systems) $3 561162
650 0 $a Human-computer interaction. $3 555546
655 7 $a Electronic books. $2 local $3 554714
710 2 $a ScienceDirect (Online service) $3 636041
856 4 0 $3 ScienceDirect $u http://www.sciencedirect.com/science/book/9781558609235 $z An electronic book accessible through the World Wide Web; click for information
856 4 0 $3 Referex $u http://www.engineeringvillage.com/controller/servlet/OpenURL?genre=book&isbn=9781558609235 $z An electronic book accessible through the World Wide Web; click for information
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/description/els031/2002115471.html
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/els031/2002115471.html