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運用IPA探討日本三大網路商城之服務品質、顧客滿意度與忠誠度 = = U...

游宗豪

運用IPA探討日本三大網路商城之服務品質、顧客滿意度與忠誠度 = = Using Importance-Performance Analysis in Investigating Service Quality, Customer Satisfaction and Customer Loyalty of 3 Online Shopping Malls in Japan /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	運用IPA探討日本三大網路商城之服務品質、顧客滿意度與忠誠度 =/ 游宗豪撰.
Reminder of title:	Using Importance-Performance Analysis in Investigating Service Quality, Customer Satisfaction and Customer Loyalty of 3 Online Shopping Malls in Japan /
remainder title:	Using Importance-Performance Analysis in Investigating Service Quality, Customer Satisfaction and Customer Loyalty of 3 Online Shopping Malls in Japan.
Author:	游宗豪
Published:	雲林縣 :國立虎尾科技大學 , : 民106.06.,
Description:	[10], 98面 :圖, 表 ; : 30公分.;
Notes:	指導教授：胡智熊.
Subject:	服務品質. -
Online resource:	http://cetd.lib.nfu.edu.tw/etdservice/view_metadata?etdun=U0028-2706201718185400

運用IPA探討日本三大網路商城之服務品質、顧客滿意度與忠誠度 = = Using Importance-Performance Analysis in Investigating Service Quality, Customer Satisfaction and Customer Loyalty of 3 Online Shopping Malls in Japan /
游宗豪

運用IPA探討日本三大網路商城之服務品質、顧客滿意度與忠誠度 =Using Importance-Performance Analysis in Investigating Service Quality, Customer Satisfaction and Customer Loyalty of 3 Online Shopping Malls in Japan /Using Importance-Performance Analysis in Investigating Service Quality, Customer Satisfaction and Customer Loyalty of 3 Online Shopping Malls in Japan.游宗豪撰. - 初版. - 雲林縣 :國立虎尾科技大學 ,民106.06. - [10], 98面 :圖, 表 ;30公分.

指導教授：胡智熊.

含參考書目.Subjects--Topical Terms:

995705
服務品質.

運用IPA探討日本三大網路商城之服務品質、顧客滿意度與忠誠度 = = Using Importance-Performance Analysis in Investigating Service Quality, Customer Satisfaction and Customer Loyalty of 3 Online Shopping Malls in Japan /
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100 1 $a 游宗豪 $q (Tsung-Hao Yu) $3 1125407
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246 3 1 $a Using Importance-Performance Analysis in Investigating Service Quality, Customer Satisfaction and Customer Loyalty of 3 Online Shopping Malls in Japan.
250 $a 初版.
260 # $a 雲林縣 : $b 國立虎尾科技大學 , $c 民106.06.
300 $a [10], 98面 : $b 圖, 表 ; $c 30公分.
500 $a 指導教授：胡智熊.
500 $a 碩士論文--國立虎尾科技大學工業管理系工業工程與管理碩士班.
504 $a 含參考書目.
650 # 4 $a 服務品質. $3 995705
650 # 7 $2 lcstt $a 顧客滿意度. $3 849505
650 # 4 $a 顧客忠誠度. $3 995704
650 # 4 $a IPA. $3 1003673
650 # 4 $a Amazon. $3 1125920
650 # 4 $a Yahoo!Japan. $3 1125919
650 # 4 $a 樂天. $3 1125918
650 # 4 $a Service Quality. $3 1017155
650 # 4 $a Customer Satisfaction. $3 1004796
650 # 4 $a Customer Loyalty. $3 1025666
650 # 4 $a Rakuten. $3 1125917
856 4 # $u http://cetd.lib.nfu.edu.tw/etdservice/view_metadata?etdun=U0028-2706201718185400