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Service Management = Theory and Practice /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service Management/ by John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels.
Reminder of title:	Theory and Practice /
Author:	Bryson, John R.
other author:	Sundbo, Jon.
Description:	XVI, 287 p. 17 illus.online resource. :
Contained By:	Springer Nature eBook
Subject:	Service industries. -
Online resource:	https://doi.org/10.1007/978-3-030-52060-1
ISBN:	9783030520601

Service Management = Theory and Practice /
Bryson, John R.

Service ManagementTheory and Practice /[electronic resource] :by John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels. - 1st ed. 2020. - XVI, 287 p. 17 illus.online resource.

1. Reading and Managing Service Businesses -- 2. Service Research and Service Theory -- 3. Business Models and Service Strategy -- 4. Techno Service Worlds? Digitization of Service Businesses -- 5. Service Operations and Productivity -- 6. Service Personnel and their Management -- 7. Process and Product Innovation in Service Businesses -- 8. Customer First: Understanding Customers -- 9. Marketing Services -- 10. Internationalizing Service Businesses -- 11. Supply Chains and Logistics Services -- 12. Servitization and Manufacturing Companies -- 13. Measuring Company Performance and Customer Satisfaction -- 14. Reading and Managing Service Businesses: An Integrated Case Study Approach.

This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.

ISBN: 9783030520601

Standard No.: 10.1007/978-3-030-52060-1doiSubjects--Topical Terms:

560401
Service industries.

LC Class. No.: HD9980-9990

Dewey Class. No.: 338.4

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520 $a This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
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