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CRM at the speed of light = essentia...

Greenberg, Paul.

CRM at the speed of light = essential customer strategies for the 21st century /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	CRM at the speed of light/ Paul Greenberg.
Reminder of title:	essential customer strategies for the 21st century /
remainder title:	Customer relationship management at the speed of light
Author:	Greenberg, Paul.
Published:	New York :McGraw-Hill/Osborne, : c2004.,
Description:	xviii, 670 p. :ill. :
Notes:	Includes index.
Subject:	Electronic commerce. -
Online resource:	Click to View

CRM at the speed of light = essential customer strategies for the 21st century /
Greenberg, Paul.

CRM at the speed of lightessential customer strategies for the 21st century /[electronic resource] :Customer relationship management at the speed of lightPaul Greenberg. - 3rd ed. - New York :McGraw-Hill/Osborne,c2004. - xviii, 670 p. :ill.

Includes index.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

Subjects--Topical Terms:

557942
Electronic commerce.
Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: HF5415.5 / .G743 2004

CRM at the speed of light = essential customer strategies for the 21st century /
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250 $a 3rd ed.
260 $a New York : $b McGraw-Hill/Osborne, $c c2004.
300 $a xviii, 670 p. : $b ill.
500 $a Includes index.
533 $a Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
650 0 $a Electronic commerce. $3 557942
650 0 $a Customer relations $x Management. $3 562873
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