國立虎尾科技大學 |

Open innovation practices in the professional services industry.

Record Type:	Language materials, manuscript : Monograph/item
Title/Author:	Open innovation practices in the professional services industry./
Author:	Farha, Shadi.
Description:	1 online resource (472 pages)
Notes:	Source: Dissertation Abstracts International, Volume: 75-06C.
Contained By:	Dissertation Abstracts International75-06C.
Subject:	Industrial engineering. -
Online resource:	click for full text (PQDT)

Open innovation practices in the professional services industry.
Farha, Shadi.

Open innovation practices in the professional services industry. - 1 online resource (472 pages)

Source: Dissertation Abstracts International, Volume: 75-06C.

Thesis (Ph.D.)

Includes bibliographical references

Open innovation (OI) has become a very popular topic both in academic and professional services. Peer-reviewed articles have proliferated, researchers have been increasingly studying OI, and the professional world has been investing in it. The interest is there and growing. From an academic perspective, most of the focus have thus far been on manufacturing and technology sectors, with less emphasis on services. Through an extensive review of the literature, a growing trend of focus on services in open innovation is observed, with an increasing amount of empirical studies conducted in recent years. However, professional services firms (PSFs e.g. accounting, tax, consulting, deals, and engineering services) are very lightly covered thus far. They play an important role as integrators, intermediaries and catalysts of innovation in the ecosystem, making them theoretically more inclusive and open by nature. This makes them an interesting field of study for OI. Given this important gap, the objective of this thesis is to better understand open innovation in PSFs, its applications and impacts on performance.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2018

Mode of access: World Wide Web

Subjects--Topical Terms:

679492
Industrial engineering.
Index Terms--Genre/Form:

554714
Electronic books.

Open innovation practices in the professional services industry.
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504 $a Includes bibliographical references
520 $a Open innovation (OI) has become a very popular topic both in academic and professional services. Peer-reviewed articles have proliferated, researchers have been increasingly studying OI, and the professional world has been investing in it. The interest is there and growing. From an academic perspective, most of the focus have thus far been on manufacturing and technology sectors, with less emphasis on services. Through an extensive review of the literature, a growing trend of focus on services in open innovation is observed, with an increasing amount of empirical studies conducted in recent years. However, professional services firms (PSFs e.g. accounting, tax, consulting, deals, and engineering services) are very lightly covered thus far. They play an important role as integrators, intermediaries and catalysts of innovation in the ecosystem, making them theoretically more inclusive and open by nature. This makes them an interesting field of study for OI. Given this important gap, the objective of this thesis is to better understand open innovation in PSFs, its applications and impacts on performance.
520 $a To contribute in closing this gap, a conceptual model integrating all OI building blocks was developed based on the non-services literature review. This model was then expanded to account for the particularities of services and PSFs in particular. This was accomplished through another literature review and an exploratory research (20 interviews) in several PSFs and some of their clients in Canada. The revised model and propositions were then tested through a survey in one of the largest professional services firm in Canada (5,000-10,000 employees), with 345 respondents. In parallel, the survey was also opened to a larger set of companies in the sector to validate the findings externally, with another 55 external respondents. Finally, four leaders in the industry were interviewed to get their feedback and insights on the results.
520 $a On site observations confirmed that professional services apply several of the open innovation practices brought forward in the theory. Collaborating with external partners, sourcing knowledge and innovations from outside the firm boundaries, sharing internal knowledge and innovations openly with the public and the customers all key activities that professional services conduct regularly. The nature of their work, very geared towards value creation through knowledge creation and transfer to clients in particular, makes PSFs more inclined to engage in open innovation practices. The current research proved that Open innovation is applicable in professional services firms, with certain particularities. Outside-in is more important than inside-out OI, but not all practices are applied. For instance, active spin-ins, spin-offs, and M&As were not found to be very important in PSFs OI practices. Coupled OI practices are also applied with some particularities. They are found to be more intense when innovating for clients, rather than internally for the firm. The firms' leaders are more open to external collaboration but have not translated this into allowing enough time to be spent on innovation, or in putting in place the rewards and incentives that are needed. Knowledge sharing is key, more so when it comes to external client projects then internal innovations. Risks are perceived as very important, especially the ones related to the firms' reputation. Strong practices are in place to deter these, especially informal IP protection ones. This research proves that erosion factors impact the need to increase open innovation practices, which in turn have positive and significant impact on the professional firms' innovation and financial performance. This impact is moderated by the organizational culture and risk management. In general, these findings are found to be true both for Firm ABC and for the rest of the companies. The external sample however seems to have a higher propensity to openness and external collaborations. This could be explained by the fact that most of the external sample respondents (79%) are in consulting, an area found to be in general more open than the other lines of services.
520 $a The conceptual model suggested, tested and validated internally and externally, is therefore the main theoretical contribution of this research. The main practical contribution is allowing managers in professional services firm to understand where are the main areas of focus and investment needed to allow for more openness. The research has limitations, especially in terms of the limited number of companies that are represented in the study, as well as the breadth of the types of lines of services covered. Future research should focus on expanding this further, and understand more the differences between the main lines of services.
533 $a Electronic reproduction. $b Ann Arbor, Mich. : $c ProQuest, $d 2018
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655 7 $a Electronic books. $2 local $3 554714
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710 2 $a Ecole Polytechnique, Montreal (Canada). $3 845478
773 0 $t Dissertation Abstracts International $g 75-06C.
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