國立虎尾科技大學 |

Advances in the human side of service engineering = proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Advances in the human side of service engineering/ edited by Tareq Z. Ahram, Waldemar Karwowski.
Reminder of title:	proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /
other author:	Ahram, Tareq Z.
corporate name:	Workshop on the Preservation of Stability under Discretization
Published:	Cham :Springer International Publishing : : 2017.,
Description:	xii, 364 p. :ill. (some col.), digital ; : 24 cm.;
Contained By:	Springer eBooks
Subject:	Human engineering - Congresses. -
Online resource:	https://doi.org/10.1007/978-3-319-41947-3
ISBN:	9783319419473

Advances in the human side of service engineering = proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /
Advances in the human side of service engineeringproceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /[electronic resource] :edited by Tareq Z. Ahram, Waldemar Karwowski. - Cham :Springer International Publishing :2017. - xii, 364 p. :ill. (some col.), digital ;24 cm. - Advances in intelligent systems and computing,v.4942194-5357 ;. - Advances in intelligent systems and computing ;173..

People-Centered Service Systems -- Cognitive Workload to Performance During Human-Computer Interactions -- Data-Driven Services in Omni-Channel Customer Relations -- Multi-Sided Measurement of Service System -- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services -- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face.

This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney WorldR, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

ISBN: 9783319419473

Standard No.: 10.1007/978-3-319-41947-3doiSubjects--Topical Terms:

669840
Human engineering
--Congresses.

LC Class. No.: TA166

Dewey Class. No.: 620.82

Advances in the human side of service engineering = proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /
LDR:02760nam a2200337 a 4500 001 940110
003 DE-He213
005 20191112162018.0
006 m d
007 cr nn 008maaau
008 200417s2017 gw s 0 eng d
020 $a 9783319419473 $q (electronic bk.)
020 $a 9783319419466 $q (paper)
024 7 $a 10.1007/978-3-319-41947-3 $2 doi
035 $a 978-3-319-41947-3
040 $a GP $c GP
041 0 $a eng
050 4 $a TA166
072 7 $a UYQ $2 bicssc
072 7 $a COM004000 $2 bisacsh
072 7 $a UYQ $2 thema
082 0 4 $a 620.82 $2 23
090 $a TA166 $b .I61 2016
111 2 $a Workshop on the Preservation of Stability under Discretization $d (2001 : $c Fort Collins, Colo.) $3 527686
245 1 0 $a Advances in the human side of service engineering $h [electronic resource] : $b proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA / $c edited by Tareq Z. Ahram, Waldemar Karwowski.
260 $a Cham : $c 2017. $b Springer International Publishing : $b Imprint: Springer,
300 $a xii, 364 p. : $b ill. (some col.), digital ; $c 24 cm.
490 1 $a Advances in intelligent systems and computing, $x 2194-5357 ; $v v.494
505 0 $a People-Centered Service Systems -- Cognitive Workload to Performance During Human-Computer Interactions -- Data-Driven Services in Omni-Channel Customer Relations -- Multi-Sided Measurement of Service System -- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services -- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face.
520 $a This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney WorldR, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
650 0 $a Human engineering $v Congresses. $3 669840 $3 727767
650 1 4 $a Computational Intelligence. $3 768837
650 2 4 $a Engineering Economics, Organization, Logistics, Marketing. $3 669171
650 2 4 $a Organizational Studies, Economic Sociology. $3 881674
650 2 4 $a Operations Research/Decision Theory. $3 669176
650 2 4 $a User Interfaces and Human Computer Interaction. $3 669793
700 1 $a Ahram, Tareq Z. $3 775690
700 1 $a Karwowski, Waldemar. $3 1226586
710 2 $a SpringerLink (Online service) $3 593884
773 0 $t Springer eBooks
830 0 $a Advances in intelligent systems and computing ; $v 173. $3 884093
856 4 0 $u https://doi.org/10.1007/978-3-319-41947-3
950 $a Engineering (Springer-11647)