QFD品質機能展開.

整合Kano二維品質模式與品質機能展開應用於肯德基服務品質之研究 = = Integrating Kano Two-Dimensional Quality Model And Quality Function Deployment Into The Study Of Kentucky Service Quality / by: (Language materials, printed)

Import Performance Anlysis.

IPA重要－滿意分析法.

Kano Model.

Kano模式.

QFD品質機能展開.

Quality Function Deployment.

Quality of service.

服務品質.