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Exploring Service Productivity = Studies in the German Airport Industry /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Exploring Service Productivity/ by Claudia Lehmann.
Reminder of title:	Studies in the German Airport Industry /
Author:	Lehmann, Claudia.
Description:	XXI, 344 p. 70 illus.online resource. :
Contained By:	Springer Nature eBook
Subject:	Leadership. -
Online resource:	https://doi.org/10.1007/978-3-658-23036-4
ISBN:	9783658230364

Exploring Service Productivity = Studies in the German Airport Industry /
Lehmann, Claudia.

Exploring Service ProductivityStudies in the German Airport Industry /[electronic resource] :by Claudia Lehmann. - 1st ed. 2019. - XXI, 344 p. 70 illus.online resource. - Markt- und Unternehmensentwicklung Markets and Organisations. - Markt- und Unternehmensentwicklung Markets and Organisations.

Systematic literature review on service productivity -- Service productivity from a provider’s perspective, a customers’ perspective, and an operations perspective -- An interactive service productivity model.

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia. Contents Systematic literature review on service productivity Service productivity from a provider’s perspective, a customers’ perspective, and an operations perspective An interactive service productivity model Target Groups Lecturer and students of service and innovation management, aviation and airport management, airport planning Innovation manager, customer and user experience manager, airport manager and planer The Author Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity. .

ISBN: 9783658230364

Standard No.: 10.1007/978-3-658-23036-4doiSubjects--Topical Terms:

562584
Leadership.

LC Class. No.: HD28-70

Dewey Class. No.: 658.4092

Exploring Service Productivity = Studies in the German Airport Industry /
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