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Crisis Communication = A Stakeholder Approach /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Crisis Communication/ by Martin N. Ndlela.
Reminder of title:	A Stakeholder Approach /
Author:	Ndlela, Martin N.
Description:	XIII, 160 p. 7 illus.online resource. :
Contained By:	Springer Nature eBook
Subject:	Public relations. -
Online resource:	https://doi.org/10.1007/978-3-319-97256-5
ISBN:	9783319972565

Crisis Communication = A Stakeholder Approach /
Ndlela, Martin N.

Crisis CommunicationA Stakeholder Approach /[electronic resource] :by Martin N. Ndlela. - 1st ed. 2019. - XIII, 160 p. 7 illus.online resource.

1. Introduction -- 2. Stakeholder Approaches in Crisis Management -- 3. A Stakeholder Approach to Issues Management -- 4. A Stakeholder Approach to Risk Management -- 5. A Stakeholder Approach in Managing Reputation -- 6. A Stakeholder Approach to Inter-organisational Relationships -- 7. Stakeholder Communications During a Crisis -- 8. A Stakeholder Approach to Crisis Evaluation.

This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.

ISBN: 9783319972565

Standard No.: 10.1007/978-3-319-97256-5doiSubjects--Topical Terms:

557567
Public relations.

LC Class. No.: HD59-59.6

Dewey Class. No.: 659.2

Crisis Communication = A Stakeholder Approach /
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505 0 $a 1. Introduction -- 2. Stakeholder Approaches in Crisis Management -- 3. A Stakeholder Approach to Issues Management -- 4. A Stakeholder Approach to Risk Management -- 5. A Stakeholder Approach in Managing Reputation -- 6. A Stakeholder Approach to Inter-organisational Relationships -- 7. Stakeholder Communications During a Crisis -- 8. A Stakeholder Approach to Crisis Evaluation.
520 $a This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.
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