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Customer experience excellence : = t...

Conway, David.

Customer experience excellence : = the six pillars of growth /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer experience excellence :/ David Conway and Tim Knight.
Reminder of title:	the six pillars of growth /
Author:	Conway, David.
other author:	Knight, Kim.
Published:	London, United Kingdom ;Kogan Page, : 2021.,
Description:	xvi, 253 p. :ill. ; : 24 cm.;
Subject:	Customer relations. -
ISBN:	9781398601055 (cloth) :

Customer experience excellence : = the six pillars of growth /
Conway, David.

Customer experience excellence :the six pillars of growth /David Conway and Tim Knight. - London, United Kingdom ;Kogan Page,2021. - xvi, 253 p. :ill. ;24 cm.

Includes bibliographical references and index.

"Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver. However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It's not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world's most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and 'think customer' at every single touch point." --Amazon.com.

ISBN: 9781398601055 (cloth) :NT2236

LCCN: 2021941124Subjects--Topical Terms:

560399
Customer relations.

LC Class. No.: HF5415.5 / .C6635

Dewey Class. No.: 658.812

Customer experience excellence : = the six pillars of growth /
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245 1 0 $a Customer experience excellence : $b the six pillars of growth / $c David Conway and Tim Knight.
260 # $a London, United Kingdom ; $a Philadelphia, PA : $b Kogan Page, $c 2021.
300 $a xvi, 253 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
520 # $a "Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver. However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It's not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world's most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and 'think customer' at every single touch point." --Amazon.com.
650 # 0 $a Customer relations. $3 560399
700 1 # $a Knight, Kim. $3 1345864