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Customer service on the Internet : b...

Sterne, Jim

Customer service on the Internet : building relationships, increasing loyalty, and staying competitive

Record Type:	Language materials, printed : monographic
Title Information:	building relationships, increasing loyalty, and staying competitive
Author:	SterneJim,
Place of Publication:	New York
Published:	John Wiley;
Year of Publication:	2000
Edition:	2nd ed
Description:	xvi, 351 pill : 24 cm;
Subject:	Customer services - Communication systems -
Subject:	Internet marketing -
Subject:	World Wide Web -
Subject:	Internet (Computer network) -
Notes:	Includes index
ISBN:	0471382582

Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
Sterne, Jim

Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne - 2nd ed. - New York : John Wiley, 2000. - xvi, 351 p ; ill ; 24 cm.
Includes index.
ISBN 0471382582
Customer servicesInternet marketingWorld Wide WebInternet (Computer network) -- Communication systems

Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
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