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Service management : operations, str...

Fitzsimmons, Mona J.

Service management : operations, strategy, and information technology

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	operations, strategy, and information technology
作者:	FitzsimmonsJames A.,
其他作者:	FitzsimmonsMona J.,
出版地:	Boston, Mass
出版者:	McGraw-Hill/Irwin;
出版年:	c2004
版本:	4th ed
面頁冊數:	xx, 587 pill., maps : 26 cm; +1 computer optical disc (4 3/4 in.)+
標題:	Service industries - Management -
附註:	Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites
ISBN:	0072823739

Service management : operations, strategy, and information technology
Fitzsimmons, James A.

Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 4th ed. - Boston, Mass : McGraw-Hill/Irwin, c2004. - xx, 587 p ; ill., maps ; 26 cm.
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websitesInternational edThe instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
Includes bibliographical references and indexes.
ISBN 0072823739ISBN 0071214577
Service industries -- Management

Fitzsimmons, Mona J.

Service management : operations, strategy, and information technology
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