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Service management : operations, str...

Fitzsimmons, Mona J.

Service management : operations, strategy, and information technology

Record Type:	Language materials, printed : monographic
Title Information:	operations, strategy, and information technology
Author:	FitzsimmonsJames A.,
Secondary Intellectual Responsibility:	FitzsimmonsMona J.,
Place of Publication:	Boston, Mass
Published:	McGraw-Hill/Irwin;
Year of Publication:	c2004
Edition:	4th ed
Description:	xx, 587 pill., maps : 26 cm; +1 computer optical disc (4 3/4 in.)+
Subject:	Service industries - Management -
Notes:	Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites
ISBN:	0072823739

Service management : operations, strategy, and information technology
Fitzsimmons, James A.

Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 4th ed. - Boston, Mass : McGraw-Hill/Irwin, c2004. - xx, 587 p ; ill., maps ; 26 cm.
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websitesInternational edThe instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
Includes bibliographical references and indexes.
ISBN 0072823739ISBN 0071214577
Service industries -- Management

Fitzsimmons, Mona J.

Service management : operations, strategy, and information technology
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200 1 $a Service management $e operations, strategy, and information technology $f James A. Fitzsimmons, Mona J. Fitzsimmons
205 $a 4th ed
210 $a Boston, Mass $d c2004 $c McGraw-Hill/Irwin
215 0 $a xx, 587 p $c ill., maps $d 26 cm $e +1 computer optical disc (4 3/4 in.)
300 $a Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites
300 $a International ed
300 $a The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation
320 $a Includes bibliographical references and indexes
337 $a System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent
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801 1 $a cw $b 國立虎尾科技大學圖書館圖書館 $c 20031209