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Managing quality : a practical guide...

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Murthy, D. B. N

Managing quality : a practical guide to customer satisfaction

Record Type:	Language materials, printed : monographic
Title Information:	a practical guide to customer satisfaction
Author:	MurthyD. B. N,
Place of Publication:	New Delhi
Published:	Sage Publications;
Year of Publication:	1999
Description:	226 pill : 24 cm;
Subject:	Consumer satisfaction -
Subject:	Total quality management -
ISBN:	0761993061

Managing quality : a practical guide to customer satisfaction
Murthy, D. B. N

Managing quality : a practical guide to customer satisfaction / D.B.N. Murthy - New Delhi : Sage Publications, 1999. - 226 p ; ill ; 24 cm.
Includes bibliographical references and index.
ISBN 0761993061ISBN 0761993053
Consumer satisfactionTotal quality management

Managing quality : a practical guide to customer satisfaction
LDR:00620cam 2200205 i 450 001 487540
005 20101024124540.0
009 a99011084
010 1 $a 0761993061
010 1 $1 ,654 $a 0761993053 $b (hbk.) $d NT
100 $a 20080130d1999 m y0engy01 b
101 0 $a eng
200 1 $a Managing quality $e a practical guide to customer satisfaction $f D.B.N. Murthy
210 $a New Delhi $d 1999 $c Sage Publications
215 0 $a 226 p $c ill $d 24 cm
320 $a Includes bibliographical references and index
606 $a Consumer satisfaction $3 478202 $2 lc $3 732514
606 $a Total quality management $3 398797 $2 lc $3 723414
676 $a 658.4/013 $v 21
680 $a HD62.15 $b M87 1999
700 $a Murthy $b D. B. N $3 478201
801 0 $b DLC
801 0 $a cw $b BIB $c 20061121
801 1 $a cw $b 虎尾科技大學圖書館 $c 20061121

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E024992

圖書館3F 書庫

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一般圖書

658.4013 M984 1999

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