Language:
English
繁體中文
Help
Login
Back
Switch To:
Labeled
|
MARC Mode
|
ISBD
Competing in a Service Economy : How...
~
Gustafsson, Anders
Competing in a Service Economy : How to Create a Competitive Advantage Through Service Development and Innovation
Record Type:
Language materials, printed : monographic
Title Information:
How to Create a Competitive Advantage Through Service Development and Innovation
Author:
GustafssonAnders,
Secondary Intellectual Responsibility:
JohnsonMichael D,
Place of Publication:
San Francisco
Published:
Jossey-Bass;
Year of Publication:
c2003
Edition:
1st ed
Description:
xv, 190 pill : 24 cm;
Series:
Subject:
Customer services - Management -
Subject:
Service industries - Technological innovations -
Subject:
Competition -
ISBN:
0787961566
Content Note:
Competing through services
Competing in a Service Economy : How to Create a Competitive Advantage Through Service Development and Innovation
Gustafsson, Anders
Competing in a Service Economy
: How to Create a Competitive Advantage Through Service Development and Innovation / Anders Gustafsson, Michael D. Johnson - 1st ed. - San Francisco : Jossey-Bass, c2003. - xv, 190 p ; ill ; 24 cm.
Competing through services.
Includes bibliographical references (p. 173-181) and index.
ISBN 0787961566
Customer servicesService industriesCompetition -- Management -- Technological innovations
Johnson, Michael D
Competing in a Service Economy : How to Create a Competitive Advantage Through Service Development and Innovation
LDR
:00774cam 2200229 i 450
001
494252
005
20101024125017.0
009
a2002155591
010
1
$1
,056
$a
0787961566
$b
(hbk.)
$d
NT
100
$a
20080130f 2003m y0engy01 b
101
0
$a
eng
200
1
$a
Competing in a Service Economy
$e
How to Create a Competitive Advantage Through Service Development and Innovation
$f
Anders Gustafsson, Michael D. Johnson
205
$a
1st ed
210
$a
San Francisco
$c
Jossey-Bass
$d
c2003
215
0
$a
xv, 190 p
$c
ill
$d
24 cm
225
U
320
$a
Includes bibliographical references (p. 173-181) and index
327
0
$a
Competing through services
606
$a
Customer services
$x
Management
$3
452866
$2
lc
$3
728070
606
$a
Service industries
$x
Technological innovations
$3
440094
$2
lc
$3
742248
606
$a
Competition
$3
421365
$2
lc
$3
729019
676
$a
658.8/12
$v
21
680
$a
HF5415.5
$b
G87 2003
700
$a
Gustafsson
$b
Anders
$3
486257
702
$a
Johnson
$b
Michael D
$3
486258
801
0
$b
DLC
801
0
$a
cw
$b
BIB
$c
20070124
801
1
$a
cw
$b
虎尾科技大學圖書館
$c
20070124
based on 0 review(s)
ALL
圖書館3F 書庫
Items
1 records • Pages 1 •
1
Inventory Number
Location Name
Item Class
Material type
Call number
Usage Class
Loan Status
No. of reservations
Opac note
Attachments
E026684
圖書館3F 書庫
一般圖書(BOOK)
一般圖書
658.812 G982 2003
一般使用(Normal)
On shelf
0
Reserve
1 records • Pages 1 •
1
Reviews
Add a review
and share your thoughts with other readers
Export
pickup library
Processing
...
Change password
Login