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Competing in a Service Economy : How...
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Gustafsson, Anders
Competing in a Service Economy : How to Create a Competitive Advantage Through Service Development and Innovation
紀錄類型:
書目-語言資料,印刷品 : 單行本
副題名:
How to Create a Competitive Advantage Through Service Development and Innovation
作者:
GustafssonAnders,
其他作者:
JohnsonMichael D,
出版地:
San Francisco
出版者:
Jossey-Bass;
出版年:
c2003
版本:
1st ed
面頁冊數:
xv, 190 pill : 24 cm;
集叢名:
標題:
Customer services - Management -
標題:
Service industries - Technological innovations -
標題:
Competition -
ISBN:
0787961566
內容註:
Competing through services
Competing in a Service Economy : How to Create a Competitive Advantage Through Service Development and Innovation
Gustafsson, Anders
Competing in a Service Economy
: How to Create a Competitive Advantage Through Service Development and Innovation / Anders Gustafsson, Michael D. Johnson - 1st ed. - San Francisco : Jossey-Bass, c2003. - xv, 190 p ; ill ; 24 cm.
Competing through services.
Includes bibliographical references (p. 173-181) and index.
ISBN 0787961566
Customer servicesService industriesCompetition -- Management -- Technological innovations
Johnson, Michael D
Competing in a Service Economy : How to Create a Competitive Advantage Through Service Development and Innovation
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