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Service management : operations, str...
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Fitzsimmons, James A.
Service management : operations, strategy, and information technology
Record Type:
Language materials, printed : monographic
Title Information:
operations, strategy, and information technology
Author:
FitzsimmonsJames A.,
Alternative Intellectual Responsibility:
FitzsimmonsMona J.,
Place of Publication:
Boston, MA
Published:
McGraw-Hill/Irwin;
Year of Publication:
2006
Edition:
5th ed.
Description:
xiv, 605 p.ill. : 26cm.; 1 CD-ROM (4 3/4 in.)+
Subject:
Service industries - Management -
ISBN:
0072982306
Service management : operations, strategy, and information technology
Fitzsimmons, James A.
Service management
: operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 5th ed.. - Boston, MA : McGraw-Hill/Irwin, 2006. - xiv, 605 p. ; ill. ; 26cm..
Includes bibliographical references and indexes.
ISBN 0072982306ISBN 0071244409
Service industries -- Management
Fitzsimmons, Mona J.
Service management : operations, strategy, and information technology
LDR
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operations, strategy, and information technology
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5th ed.
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Boston, MA
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2006
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McGraw-Hill/Irwin
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xiv, 605 p.
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ill.
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1 CD-ROM (4 3/4 in.)
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Includes bibliographical references and indexes
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3
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658 F562 2006
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E029880
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658 F562 2006 c.2
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