國立虎尾科技大學 |

Language: English

Login

Back

Switch To: Labeled | MARC Mode | ISBD

101 ways to improve customer service...

~

Ukens, Lorraine L

101 ways to improve customer service : training, tools, tips, and techniques

Record Type:	Language materials, printed : monographic
Title Information:	training, tools, tips, and techniques
Author:	UkensLorraine L,
Place of Publication:	San Francisco, CA
Published:	Pfeiffer;
Year of Publication:	c2007
Description:	xxiv, 366 p.ill : 28 cm.; 1 CD-ROM (4 3/4 in.)+
Subject:	Customer services -
Subject:	Employees - Training of -
ISBN:	9780787982003

101 ways to improve customer service : training, tools, tips, and techniques
Ukens, Lorraine L

101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens - San Francisco, CA : Pfeiffer, c2007. - xxiv, 366 p. ; ill ; 28 cm..
ISBN 9780787982003
Customer servicesEmployees -- Training of

101 ways to improve customer service : training, tools, tips, and techniques
LDR:00695nam 2200217 i 450 001 502099
005 20101024041339.0
009 a2007000641
010 1 $a 9780787982003 $b (pbk.) $d US54.95
100 $a 20080130d2007 am0y0engy50020302ba
101 0 $a eng
102 $a us
105 $a a z 000yy
200 1 $a 101 ways to improve customer service $e training, tools, tips, and techniques $f Lorraine L. Ukens
210 $a San Francisco, CA $d c2007 $c Pfeiffer
215 1 $a xxiv, 366 p. $c ill $d 28 cm. $e 1 CD-ROM (4 3/4 in.)
510 1 $a One hundred and one ways to improve customer service
606 $a Customer services $3 471978 $2 lc $3 729545
606 $a Employees $x Training of $3 426664 $2 lc $3 726255
676 $a 658.812 $v 22
680 $a HF5415.5 $b U44 2007
700 1 $a Ukens $b Lorraine L $3 495451
801 0 $b DLC
801 0 $a tw $b BIB $c 20071119
801 2 $a tw $b NFU $c 20091012 $g CCR $m 3

based on 0 review(s)

Items

2 records • Pages 1 •
1

Inventory Number

No. of reservations

K029182

圖書館1F 流通櫃檯

一般圖書(BOOK)

西文光碟片(K)

K 658.812 U34 2007

一般使用(Normal)

On shelf

0

E029182

圖書館3F 書庫

一般圖書(BOOK)

一般圖書

658.812 U34 2007

一般使用(Normal)

On shelf

0

1張光碟片

2 records • Pages 1 •
1

Reviews

Add a review and share your thoughts with other readers

Export

pickup library

Change password

Login