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Voice of the customer : capture and ...

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Yang, Kai

Voice of the customer : capture and analysis

紀錄類型:	書目-語言資料,印刷品 : 單行本
副題名:	capture and analysis
作者:	YangKai,
出版地:	New York
出版者:	McGraw-Hill;
出版年:	c2008
面頁冊數:	xi, 416 p.ill. : 24 cm.;
集叢名:	Six sigma operational methods series
標題:	Quality control - Statistical methods -
標題:	Production management - Statistical methods -
標題:	Six sigma (Quality control standard) -
附註:	Includes bibliographical references (p. 399-402) and index
ISBN:	0071465448

Voice of the customer : capture and analysis
Yang, Kai

Voice of the customer : capture and analysis / Kai Yang - New York : McGraw-Hill, c2008. - xi, 416 p. ; ill. ; 24 cm.. - (Six sigma operational methods series).
Includes bibliographical references (p. 399-402) and index.
ISBN 0071465448ISBN 9780071465441
Quality controlProduction managementSix sigma (Quality control standard) -- Statistical methods -- Statistical methods

Voice of the customer : capture and analysis
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