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Customer knowledge management : = pe...
~
Al-Shammari, Minwir, (1962-)
Customer knowledge management : = people, processes, and technology /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Customer knowledge management :/ Minwir Al-Shammari.
Reminder of title:
people, processes, and technology /
Author:
Al-Shammari, Minwir,
Published:
Hershey, PA :Information Science Reference, : c2009.,
Description:
xxiv, 360 p. :ill. ; : 27 cm.;
Notes:
"Premier reference source"--Cover.
Subject:
Customer relations. -
Online resource:
http://www.loc.gov/catdir/toc/ecip0826/2008037389.html
ISBN:
9781605662589 :
Customer knowledge management : = people, processes, and technology /
Al-Shammari, Minwir,1962-
Customer knowledge management :
people, processes, and technology /Minwir Al-Shammari. - Hershey, PA :Information Science Reference,c2009. - xxiv, 360 p. :ill. ;27 cm.
"Premier reference source"--Cover.
Includes bibliographical references and index.
"This book introduces an integrated approach to analyzing and building customer knowledge management (CKM) synergy from distinctive core advantages found in key organizational elements"--Provided by publisher.
ISBN: 9781605662589 :NT5436
LCCN: 2008037389Subjects--Topical Terms:
560399
Customer relations.
LC Class. No.: HF5415.5 / .A424 2009
Dewey Class. No.: 658.4/038
Customer knowledge management : = people, processes, and technology /
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people, processes, and technology /
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Hershey, PA :
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c2009.
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Information Science Reference,
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xxiv, 360 p. :
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ill. ;
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27 cm.
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"Premier reference source"--Cover.
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Includes bibliographical references and index.
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"This book introduces an integrated approach to analyzing and building customer knowledge management (CKM) synergy from distinctive core advantages found in key organizational elements"--Provided by publisher.
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Customer relations.
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http://www.loc.gov/catdir/toc/ecip0826/2008037389.html
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E031966
圖書館3F 書庫
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658.4038 A316 2009
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