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Customer-driven operations : = aligning quality tools and business processes for customer excellence /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer-driven operations :/ Christopher Ahoy.
Reminder of title:	aligning quality tools and business processes for customer excellence /
remainder title:	Customer-driven operations management
Author:	Ahoy, Christopher K.
Published:	New York :McGraw-Hill, : c2009.,
Description:	xiv, 272 p. :ill. ; : 24 cm.;
Subject:	Industrial management. -
ISBN:	9780071608312 :

Customer-driven operations : = aligning quality tools and business processes for customer excellence /
Ahoy, Christopher K.

Customer-driven operations :aligning quality tools and business processes for customer excellence /Customer-driven operations managementChristopher Ahoy. - New York :McGraw-Hill,c2009. - xiv, 272 p. :ill. ;24 cm.

Includes bibliographical references (p. 257-261) and index.

Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development --Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.

ISBN: 9780071608312 :NT1151 Subjects--Topical Terms:

556510
Industrial management.

LC Class. No.: HD31 / .A46 2009

Dewey Class. No.: 658.5

Customer-driven operations : = aligning quality tools and business processes for customer excellence /
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245 1 0 $a Customer-driven operations : $b aligning quality tools and business processes for customer excellence / $c Christopher Ahoy.
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300 $a xiv, 272 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 257-261) and index.
505 0 # $a Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development --Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.
650 # 0 $a Industrial management. $3 556510
650 # 0 $a Production management. $3 566447
650 # 0 $a Business logistics. $3 562973
650 # 0 $a Customer relations. $3 560399