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How you do-- what you do : = create ...

Livingston, Bob, (1937-)

How you do-- what you do : = create service excellence that wins clients for life /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	How you do-- what you do :/ Bob Livingston.
Reminder of title:	create service excellence that wins clients for life /
Author:	Livingston, Bob,
Published:	New York :McGraw-Hill, : c2008.,
Description:	xi, 296 p. :ill. ; : 24 cm.;
Notes:	Includes index.
Subject:	Customer relations. -
Online resource:	http://www.loc.gov/catdir/toc/ecip0813/2008011683.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0829/2008011683-b.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0829/2008011683-d.html
ISBN:	9780071592789 :

How you do-- what you do : = create service excellence that wins clients for life /
Livingston, Bob,1937-

How you do-- what you do :create service excellence that wins clients for life /Bob Livingston. - New York :McGraw-Hill,c2008. - xi, 296 p. :ill. ;24 cm.

Includes index.

ISBN: 9780071592789 :NT921

LCCN: 2008011683Subjects--Topical Terms:

560399
Customer relations.

LC Class. No.: HF5415.5 / .L585 2008

Dewey Class. No.: 658.8/12

How you do-- what you do : = create service excellence that wins clients for life /
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020 $a 9780071592789 : $c NT921
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035 $a e 00032035
040 $a DLC $c DLC $d DLC $d NFU
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050 0 0 $a HF5415.5 $b .L585 2008
082 0 0 $a 658.8/12 $2 22
100 1 $a Livingston, Bob, $d 1937- $3 643595
245 1 0 $a How you do-- what you do : $b create service excellence that wins clients for life / $c Bob Livingston.
260 # $a New York : $c c2008. $b McGraw-Hill,
300 $a xi, 296 p. : $b ill. ; $c 24 cm.
500 $a Includes index.
650 # 0 $a Customer relations. $3 560399
650 # 0 $a Customer services. $3 568463
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip0813/2008011683.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0829/2008011683-b.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0829/2008011683-d.html