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The best service is no service : = h...

Price, Bill, (1950-)

The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The best service is no service :/ Bill Price, David Jaffe.
Reminder of title:	how to liberate your customers from customer service, keep them happy, and control costs /
remainder title:	Liberate your customers from customer service, keep them happy, and control costs
Author:	Price, Bill,
other author:	Jaffe, David,
Published:	San Francisco, CA :Jossey-Bass, : c2008.,
Description:	xvii, 312 p. :ill. ; : 24 cm. ;
Subject:	Service industries - Management. -
Online resource:	http://www.loc.gov/catdir/toc/ecip081/2007038037.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0743/2007038037-d.html
Online resource:	http://www.loc.gov/catdir/enhancements/fy0809/2007038037-b.html
ISBN:	9780470189085 (cloth) :

The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /
Price, Bill,1950-

The best service is no service :how to liberate your customers from customer service, keep them happy, and control costs /Liberate your customers from customer service, keep them happy, and control costsBill Price, David Jaffe. - San Francisco, CA :Jossey-Bass,c2008. - xvii, 312 p. :ill. ;24 cm.

Includes bibliographical references (p. 293-300) and index.

Challenge customer demand for service (instead of coping with demand) -- Eliminate dumb contacts (instead of handling them again, and again) -- Create engaging self-service (instead of contact prevention) -- Be proactive (instead of waiting to respond) -- Make it really easy to contact your company (instead of dodging the bullet) -- Own the actions across the organization (instead of blaming customer service) -- Listen and act (instead of letting customer insights slip away) -- Deliver great service experiences (how to delight customers with awesome support when they need it) -- Appendix A : Best service survey -- Appendix B: Glossary.

ISBN: 9780470189085 (cloth) :NT921

LCCN: 2007038037Subjects--Topical Terms:

571100
Service industries
--Management.

LC Class. No.: HF5415.335 / .P75 2008

Dewey Class. No.: 658.8/12

The best service is no service : = how to liberate your customers from customer service, keep them happy, and control costs /
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005 20091004193232.0
008 100105s2008 caua erb 001 0 eng
010 $a 2007038037
020 $a 9780470189085 (cloth) : $c NT921
035 $a e 00032105
040 $a DLC $c DLC $d DLC $d NFU
041 0 # $a eng
050 0 0 $a HF5415.335 $b .P75 2008
082 0 0 $a 658.8/12 $2 22
100 1 $a Price, Bill, $d 1950- $3 643762
245 1 4 $a The best service is no service : $b how to liberate your customers from customer service, keep them happy, and control costs / $c Bill Price, David Jaffe.
246 3 0 $a Liberate your customers from customer service, keep them happy, and control costs
260 # $a San Francisco, CA : $c c2008. $b Jossey-Bass,
300 $a xvii, 312 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 293-300) and index.
505 0 # $a Challenge customer demand for service (instead of coping with demand) -- Eliminate dumb contacts (instead of handling them again, and again) -- Create engaging self-service (instead of contact prevention) -- Be proactive (instead of waiting to respond) -- Make it really easy to contact your company (instead of dodging the bullet) -- Own the actions across the organization (instead of blaming customer service) -- Listen and act (instead of letting customer insights slip away) -- Deliver great service experiences (how to delight customers with awesome support when they need it) -- Appendix A : Best service survey -- Appendix B: Glossary.
650 # 0 $a Service industries $x Management. $3 571100
650 # 0 $a Service industries $x Customer services. $3 643763
650 # 0 $a Customer services $x Management. $3 568419
650 # 0 $a Consumer satisfaction. $3 562610
700 1 # $a Jaffe, David, $d 1963- $3 643764
856 4 1 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip081/2007038037.html
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0743/2007038037-d.html
856 4 2 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0809/2007038037-b.html