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Managing people = a guide for managers in the hotel and catering industry /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Managing people/ Michael Riley.
Reminder of title:	a guide for managers in the hotel and catering industry /
Author:	Riley, Michael.
other author:	Riley, Michael.
Published:	Oxford ;Butterworth Heinemann, : 2000.,
Description:	1 online resource (232 p.) :ill. :
Notes:	Originally published: Human resource management. 1991.
Subject:	Hospitality industry - Personnel management. -
Online resource:	http://www.sciencedirect.com/science/book/9780750645362
ISBN:	9780750645362

Managing people = a guide for managers in the hotel and catering industry /
Riley, Michael.

Managing peoplea guide for managers in the hotel and catering industry /[electronic resource] :Michael Riley. - 2nd ed. - Oxford ;Butterworth Heinemann,2000. - 1 online resource (232 p.) :ill. - Professional hospitality guides. - Professional hospitality guides..

Originally published: Human resource management. 1991.

Includes bibliographical references (p. [228]-229) and index.

Introduction; People at work -- The importance of a good start; Motivation; Negative behaviour; Groups and teams; Commitment, job satisfaction and empowerment; Understanding attitudes; Pay is never neutral; Organization and authority; Some useful techniques -- Productivity; The measurement of labour turnover and labour stability; Recruitment and selection; Appraisal; Grievance and dispute management; Personnel administration; Labour cost management -- How labour markets work; Hotel and catering labour markets; Overtime and labour costs; Pay administration; Wider issues -- Pay and hours of work: legal constraints; Developing labour strategies; Index.

This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training. Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In the new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful. Michael Riley has extensive experience in the hotel and tourism industry and communicates in a way that reflects that experience. Fully updated with three brand new chapters Practical, user-friendly approach from a key author in the field Ideal for both managers and students.

ISBN: 9780750645362

Source: 93408:93407Elsevier Science & Technologyhttp://www.sciencedirect.comSubjects--Topical Terms:

633275
Hospitality industry
--Personnel management.Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: TX911.3.P4 / R56 2000

Dewey Class. No.: 647.94/068/3

Managing people = a guide for managers in the hotel and catering industry /
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245 1 0 $a Managing people $h [electronic resource] : $b a guide for managers in the hotel and catering industry / $c Michael Riley.
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300 $a 1 online resource (232 p.) : $b ill.
490 1 $a Professional hospitality guides
500 $a Originally published: Human resource management. 1991.
504 $a Includes bibliographical references (p. [228]-229) and index.
505 0 $a Introduction; People at work -- The importance of a good start; Motivation; Negative behaviour; Groups and teams; Commitment, job satisfaction and empowerment; Understanding attitudes; Pay is never neutral; Organization and authority; Some useful techniques -- Productivity; The measurement of labour turnover and labour stability; Recruitment and selection; Appraisal; Grievance and dispute management; Personnel administration; Labour cost management -- How labour markets work; Hotel and catering labour markets; Overtime and labour costs; Pay administration; Wider issues -- Pay and hours of work: legal constraints; Developing labour strategies; Index.
520 $a This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training. Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In the new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful. Michael Riley has extensive experience in the hotel and tourism industry and communicates in a way that reflects that experience. Fully updated with three brand new chapters Practical, user-friendly approach from a key author in the field Ideal for both managers and students.
588 $a Description based on print version record.
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650 1 7 $a Catering. $2 gtt $3 812341
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700 1 $a Riley, Michael. $3 812338
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