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High-tech, high-touch customer servi...

Solomon, Micah.

High-tech, high-touch customer service : = inspire timeless loyalty in the demanding new world of social commerce /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	High-tech, high-touch customer service :/ Micah Solomon.
Reminder of title:	inspire timeless loyalty in the demanding new world of social commerce /
Author:	Solomon, Micah.
Published:	New York :American Management Association, : c2012.,
Description:	xiii, 194 p. ;24 cm.;
Subject:	Customer loyalty. -
ISBN:	0814417906 (hbk.) :

High-tech, high-touch customer service : = inspire timeless loyalty in the demanding new world of social commerce /
Solomon, Micah.

High-tech, high-touch customer service :inspire timeless loyalty in the demanding new world of social commerce /Micah Solomon. - New York :American Management Association,c2012. - xiii, 194 p. ;24 cm.

Includes bibliographical references (p. 179-189) and index.

ISBN: 0814417906 (hbk.) :NT805.00Subjects--Topical Terms:

793216
Customer loyalty.

LC Class. No.: HF5415.5 / .S6219 2012

Dewey Class. No.: 658.8/12

High-tech, high-touch customer service : = inspire timeless loyalty in the demanding new world of social commerce /
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020 $a 9780814417904 (hbk.) : $c NT805.00
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040 $a DLC $b eng $c NFU $d NFU $e AACRII
050 0 0 $a HF5415.5 $b .S6219 2012
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100 1 $a Solomon, Micah. $3 912829
245 1 0 $a High-tech, high-touch customer service : $b inspire timeless loyalty in the demanding new world of social commerce / $c Micah Solomon.
260 # $a New York : $c c2012. $b American Management Association,
300 $a xiii, 194 p. ; $c 24 cm.
504 $a Includes bibliographical references (p. 179-189) and index.
650 # 0 $a Customer loyalty. $3 793216
650 # 0 $a Customer services $x Technological innovations. $3 573345
650 # 0 $a Customer services. $3 568463
650 # 0 $a Social media. $3 780265