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Business and service telephone conve...
~
Varcasia, Cecilia.
Business and service telephone conversations = an investigation of British English, German and Italian encounters /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Business and service telephone conversations/ Cecilia Varcasia.
Reminder of title:
an investigation of British English, German and Italian encounters /
Author:
Varcasia, Cecilia.
Published:
New York :Palgrave Macmillan, : 2013.,
Description:
1 online resource (192 p.)
Subject:
Communication and technology. -
Online resource:
http://www.palgraveconnect.com/doifinder/10.1057/9781137286185
ISBN:
1137286180 (electronic bk.)
Business and service telephone conversations = an investigation of British English, German and Italian encounters /
Varcasia, Cecilia.
Business and service telephone conversations
an investigation of British English, German and Italian encounters /[electronic resource] :Cecilia Varcasia. - New York :Palgrave Macmillan,2013. - 1 online resource (192 p.)
Includes bibliographical references.
Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications.
This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.
ISBN: 1137286180 (electronic bk.)Subjects--Topical Terms:
556423
Communication and technology.
Index Terms--Genre/Form:
554714
Electronic books.
LC Class. No.: P95.45 / .V37 2013
Dewey Class. No.: 302.2/242
Business and service telephone conversations = an investigation of British English, German and Italian encounters /
LDR
:01923cam a2200301Ma 4500
001
797753
003
OCoLC
005
20140910115741.0
006
m o d
007
cr cnu---unuuu
008
150519s2013 nyu ob 000 0 eng d
020
$a
1137286180 (electronic bk.)
020
$a
9781137286185 (electronic bk.)
035
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(OCoLC)862609196
035
$a
ocn862609196
040
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EBLCP
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eng
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EBLCP
$d
UKPGM
$d
N$T
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IDEBK
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E7B
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CDX
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OCLCF
049
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TEFA
050
4
$a
P95.45
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.V37 2013
072
7
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PSY
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031000
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bisacsh
082
0 4
$a
302.2/242
$2
23
100
1
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Varcasia, Cecilia.
$3
1005397
245
1 0
$a
Business and service telephone conversations
$h
[electronic resource] :
$b
an investigation of British English, German and Italian encounters /
$c
Cecilia Varcasia.
260
$a
New York :
$b
Palgrave Macmillan,
$c
2013.
300
$a
1 online resource (192 p.)
504
$a
Includes bibliographical references.
505
0
$a
Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications.
520
$a
This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.
588
$a
Description based upon print version of record.
650
0
$a
Communication and technology.
$3
556423
650
0
$a
Conversation analysis.
$3
556228
650
0
$a
Intercultural communication.
$3
555876
650
0
$a
Multilingualism
$x
Social aspects.
$3
1005398
650
0
$a
Sociolinguistics.
$3
555401
650
0
$a
Telephone
$x
Social aspects.
$3
1005399
650
7
$a
PSYCHOLOGY / Social Psychology
$2
bisacsh
$3
834565
655
4
$a
Electronic books.
$2
local
$3
554714
776
0 8
$i
Print version:
$a
Varcasia, Cecilia
$t
Business and Service Telephone Conversations : An Investigation of British English, German and Italian Encounters
$d
New York : Palgrave Macmillan,c2013
$z
9781137286178
856
4 0
$3
Palgrave Connect
$u
http://www.palgraveconnect.com/doifinder/10.1057/9781137286185
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