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Skills Development for Computer Supp...

ProQuest Information and Learning Co.

Skills Development for Computer Support Specialists.

Record Type:	Language materials, manuscript : Monograph/item
Title/Author:	Skills Development for Computer Support Specialists./
Author:	Cheney, Amy.
Description:	1 online resource (86 pages)
Notes:	Source: Masters Abstracts International, Volume: 55-05.
Subject:	Information technology. -
Online resource:	click for full text (PQDT)
ISBN:	9781339832296

Skills Development for Computer Support Specialists.
Cheney, Amy.

Skills Development for Computer Support Specialists. - 1 online resource (86 pages)

Source: Masters Abstracts International, Volume: 55-05.

Thesis (M.A.)--The College of St. Scholastica, 2016.

Includes bibliographical references

Technology continues to change at a rapid pace and firms are challenged to ensure that technology workers, including computer support specialists, have the right set of skills to address new and emerging technologies as well as to maintain legacy systems. Furthermore, expectations for soft skills such as customer service, project management, and organizational expertise continue to be high. A concerted effort on behalf of the employer and the technology employee is important when determining which skills are most relevant and how to best develop skills that are not currently present. The purpose of the study is to identify and evaluate best practices for designing and delivering training programs for computer support specialists. An effective training program includes both technical and non-technical courses as well as formal and informal offerings. When firms invest in training for computer support specialists, they can realize a positive change in employee engagement and performance.

Electronic reproduction.
Ann Arbor, Mich. :
ProQuest,
2018

Mode of access: World Wide Web

ISBN: 9781339832296Subjects--Topical Terms:

559429
Information technology.
Index Terms--Genre/Form:

554714
Electronic books.

Skills Development for Computer Support Specialists.
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020 $a 9781339832296
035 $a (MiAaPQ)AAI10125136
035 $a (MiAaPQ)css:11025
035 $a AAI10125136
040 $a MiAaPQ $b eng $c MiAaPQ
100 1 $a Cheney, Amy. $3 1185299
245 1 0 $a Skills Development for Computer Support Specialists.
264 0 $c 2016
300 $a 1 online resource (86 pages)
336 $a text $b txt $2 rdacontent
337 $a computer $b c $2 rdamedia
338 $a online resource $b cr $2 rdacarrier
500 $a Source: Masters Abstracts International, Volume: 55-05.
500 $a Adviser: Brandon D. Olson.
502 $a Thesis (M.A.)--The College of St. Scholastica, 2016.
504 $a Includes bibliographical references
520 $a Technology continues to change at a rapid pace and firms are challenged to ensure that technology workers, including computer support specialists, have the right set of skills to address new and emerging technologies as well as to maintain legacy systems. Furthermore, expectations for soft skills such as customer service, project management, and organizational expertise continue to be high. A concerted effort on behalf of the employer and the technology employee is important when determining which skills are most relevant and how to best develop skills that are not currently present. The purpose of the study is to identify and evaluate best practices for designing and delivering training programs for computer support specialists. An effective training program includes both technical and non-technical courses as well as formal and informal offerings. When firms invest in training for computer support specialists, they can realize a positive change in employee engagement and performance.
520 $a Keywords: computer support specialist, employee engagement, performance, skills, technology, training.
533 $a Electronic reproduction. $b Ann Arbor, Mich. : $c ProQuest, $d 2018
538 $a Mode of access: World Wide Web
650 4 $a Information technology. $3 559429
650 4 $a Management. $3 558618
650 4 $a Continuing education. $3 555498
655 7 $a Electronic books. $2 local $3 554714
690 $a 0489
690 $a 0454
690 $a 0651
710 2 $a ProQuest Information and Learning Co. $3 1178819
710 2 $a The College of St. Scholastica. $b Information Technology Leadership. $3 1182729
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10125136 $z click for full text (PQDT)

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