蔣宛如

贏在客服 = Customer Culture : 打造使命必達的顧客文化 by: Basch, Michael D; 貝區 ((Basch, Michael D.)); 蔣宛如 (Language materials, printed) , [譯]

企業腦 : 運用智慧資本,創造企業商機 by: 蔣宛如; 艾文森 ((Edvinsson, Leif)); Edvinson, Leif (Language materials, printed) , [譯]