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柯玉姿

Overview

Works:	1 works in 1 publications in 1 languages

Titles

運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 = = Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example / by: 柯玉姿 (Language materials, printed)

Subjects

bank. customer loyalty. customer satisfaction. PZB model. PZB模式. service quality. 服務品質. 銀行. 顧客忠誠度. 顧客滿意度

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