國立虎尾科技大學 |

Language: English

Back

運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為...

柯玉姿

運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 = = Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 =/ 柯玉姿撰.
Reminder of title:	Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example /
remainder title:	Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example.
Author:	柯玉姿
Published:	雲林縣 :國立虎尾科技大學 , : 民103.07.,
Description:	[8], 86面 :圖, 表 ; : 30公分.;
Notes:	指導教授：黃信豪.
Subject:	PZB模式. -
Online resource:	http://cetd.lib.nfu.edu.tw/etdservice/view_metadata?etdun=U0028-0308201416582200

運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 = = Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example /
柯玉姿

運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 =Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example /Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example.柯玉姿撰. - 初版. - 雲林縣 :國立虎尾科技大學 ,民103.07. - [8], 86面 :圖, 表 ;30公分.

指導教授：黃信豪.

含參考書目.Subjects--Topical Terms:

1019145
PZB模式.

運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 = = Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example /
LDR:00988nam a2200181 i 450 001 789825
008 141030s2014 ch ak erm 000 0 chi d
040 $a NFU $b chi $c NFU $e CCR
041 0 # $a chi $b chi $b eng
084 $a 008.169M $b 4113 103 $2 ncsclt
100 1 $a 柯玉姿 $q (Yu-Tzu Ke) $3 987683
245 1 0 $a 運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 = $b Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example / $c 柯玉姿撰.
246 3 1 $a Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example.
250 $a 初版.
260 # $a 雲林縣 : $b 國立虎尾科技大學 , $c 民103.07.
300 $a [8], 86面 : $b 圖, 表 ; $c 30公分.
500 $a 指導教授：黃信豪.
500 $a 碩士論文--國立虎尾科技大學工業工程與管理研究所.
504 $a 含參考書目.
650 # 4 $a PZB模式. $3 1019145
650 # 4 $a 服務品質. $3 995705
650 # 7 $a 顧客滿意度 $2 lcstt. $3 911062
650 # 4 $a 顧客忠誠度. $3 995704
650 # 4 $a 銀行. $2 lcstt $3 840654
650 # 4 $a PZB model. $3 1019144
650 # 4 $a service quality. $3 995702
650 # 4 $a customer satisfaction. $3 995701
650 # 4 $a customer loyalty. $3 996559
650 # 4 $a bank. $3 1019143
856 4 # $u http://cetd.lib.nfu.edu.tw/etdservice/view_metadata?etdun=U0028-0308201416582200