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運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為...

柯玉姿

運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 = = Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 =/ 柯玉姿撰.
其他題名:	Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example /
其他題名:	Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example.
作者:	柯玉姿
出版者:	雲林縣 :國立虎尾科技大學 , : 民103.07.,
面頁冊數:	[8], 86面 :圖, 表 ; : 30公分.;
附註:	指導教授：黃信豪.
標題:	PZB模式. -
電子資源:	http://cetd.lib.nfu.edu.tw/etdservice/view_metadata?etdun=U0028-0308201416582200

運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 = = Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example /
柯玉姿

運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 =Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example /Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example.柯玉姿撰. - 初版. - 雲林縣 :國立虎尾科技大學 ,民103.07. - [8], 86面 :圖, 表 ;30公分.

指導教授：黃信豪.

含參考書目.Subjects--Topical Terms:

1019145
PZB模式.

運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 = = Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example /
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