PZB模式.

運用PZB模式探討銀行之服務品質、顧客滿意度與顧客忠誠度－以雲林某銀行為例 = = Using PZB Model to Investigate Bank’s Service Quality, Customer Satisfaction and Loyalty-Take A Bank in Yunlin County as an Example / by: (Language materials, printed)

以PZB服務品質模式檢視血液透析內部服務品質與滿意度之研究 :以中部某醫院為例 = = Exploring the Dialysis Healthcare Service Quality and Satisfication by Using PZB Gap Model :A Case Study / by: (Language materials, printed)

服務品質.

顧客滿意度

service quality.

customer loyalty.

醫療服務品質.

銀行.

顧客滿意度.

病患滿意度.

customer satisfaction.

顧客忠誠度.

Patient satisfaction.

Customer satisfaction.

PZB模式.

PZB model.

PZB Model.

Medical service quality.

bank.