國立虎尾科技大學 |

The IT Support Handbook = A How-To Guide to Providing Effective Help and Support to IT Users /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The IT Support Handbook/ by Mike Halsey.
Reminder of title:	A How-To Guide to Providing Effective Help and Support to IT Users /
Author:	Halsey, Mike.
Description:	XVII, 197 p. 76 illus.online resource. :
Contained By:	Springer Nature eBook
Subject:	Application software. -
Online resource:	https://doi.org/10.1007/978-1-4842-5133-1
ISBN:	9781484251331

The IT Support Handbook = A How-To Guide to Providing Effective Help and Support to IT Users /
Halsey, Mike.

The IT Support HandbookA How-To Guide to Providing Effective Help and Support to IT Users /[electronic resource] :by Mike Halsey. - 1st ed. 2019. - XVII, 197 p. 76 illus.online resource.

Part I: IT Support Fundamentals -- 1. An Introduction to IT Support -- 2. Understanding Your IT System Better -- 3. Understanding Your Users: How Much Do They Know? -- Part II: IT Support Methodology -- 4. Flow Logic and Troubleshooting -- 5. Querying Users Effectively -- 6. Joining The Dots: Finding the Root Cause of an IT Issue -- Part III: Understanding IT System Problems -- 7. How IT Systems are Structured -- 8. The Human Factor -- 9. The Peripheral Problem -- 10. Building and Environmental Factors -- Part IV: Documentation and Reporting -- 11. Why Good Documentation Matters -- 12. Creating Troubleshooting Guides -- 13. Creating and Managing Paperwork -- 14. Harnessing System and Error Reporting in Windows -- 15. Obtaining Advanced Error and Status Information on PCs -- Part V: Providing Remote Support -- 16. Remote Support Tools -- 17. Gathering Information Remotely -- 18. Helping Your Users to Help You.

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn: Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional This book is for IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required. Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee and technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways. .

ISBN: 9781484251331

Standard No.: 10.1007/978-1-4842-5133-1doiSubjects--Topical Terms:

528147
Application software.

LC Class. No.: QA76.76.A65

Dewey Class. No.: 004

The IT Support Handbook = A How-To Guide to Providing Effective Help and Support to IT Users /
LDR:04059nam a22003855i 4500 001 1005473
003 DE-He213
005 20200702011640.0
007 cr nn 008mamaa
008 210106s2019 xxu| s |||| 0|eng d
020 $a 9781484251331 $9 978-1-4842-5133-1
024 7 $a 10.1007/978-1-4842-5133-1 $2 doi
035 $a 978-1-4842-5133-1
050 4 $a QA76.76.A65
072 7 $a UB $2 bicssc
072 7 $a COM018000 $2 bisacsh
072 7 $a UB $2 thema
082 0 4 $a 004 $2 23
100 1 $a Halsey, Mike. $4 aut $4 http://id.loc.gov/vocabulary/relators/aut $3 881764
245 1 4 $a The IT Support Handbook $h [electronic resource] : $b A How-To Guide to Providing Effective Help and Support to IT Users / $c by Mike Halsey.
250 $a 1st ed. 2019.
264 1 $a Berkeley, CA : $b Apress : $b Imprint: Apress, $c 2019.
300 $a XVII, 197 p. 76 illus. $b online resource.
336 $a text $b txt $2 rdacontent
337 $a computer $b c $2 rdamedia
338 $a online resource $b cr $2 rdacarrier
347 $a text file $b PDF $2 rda
505 0 $a Part I: IT Support Fundamentals -- 1. An Introduction to IT Support -- 2. Understanding Your IT System Better -- 3. Understanding Your Users: How Much Do They Know? -- Part II: IT Support Methodology -- 4. Flow Logic and Troubleshooting -- 5. Querying Users Effectively -- 6. Joining The Dots: Finding the Root Cause of an IT Issue -- Part III: Understanding IT System Problems -- 7. How IT Systems are Structured -- 8. The Human Factor -- 9. The Peripheral Problem -- 10. Building and Environmental Factors -- Part IV: Documentation and Reporting -- 11. Why Good Documentation Matters -- 12. Creating Troubleshooting Guides -- 13. Creating and Managing Paperwork -- 14. Harnessing System and Error Reporting in Windows -- 15. Obtaining Advanced Error and Status Information on PCs -- Part V: Providing Remote Support -- 16. Remote Support Tools -- 17. Gathering Information Remotely -- 18. Helping Your Users to Help You.
520 $a Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn: Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional This book is for IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required. Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee and technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways. .
650 0 $a Application software. $3 528147
650 0 $a Microsoft software. $3 1253736
650 0 $a Microsoft .NET Framework. $3 565417
650 0 $a Architecture, Computer. $3 1255731
650 1 4 $a Computer Applications. $3 669785
650 2 4 $a Microsoft and .NET. $3 1114109
650 2 4 $a Computer System Implementation. $3 669803
710 2 $a SpringerLink (Online service) $3 593884
773 0 $t Springer Nature eBook
776 0 8 $i Printed edition: $z 9781484251324
776 0 8 $i Printed edition: $z 9781484251348
856 4 0 $u https://doi.org/10.1007/978-1-4842-5133-1
912 $a ZDB-2-CWD
912 $a ZDB-2-SXPC
950 $a Professional and Applied Computing (SpringerNature-12059)
950 $a Professional and Applied Computing (R0) (SpringerNature-43716)