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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service/ edited by Mary E. Guy, Sharon H. Mastracci, Seung-Bum Yang.
其他作者:	Guy, Mary E.
面頁冊數:	XXVII, 639 p. 48 illus., 20 illus. in color.online resource. :
Contained By:	Springer Nature eBook
標題:	Public administration. -
電子資源:	https://doi.org/10.1007/978-3-030-24823-9
ISBN:	9783030248239

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service[electronic resource] /edited by Mary E. Guy, Sharon H. Mastracci, Seung-Bum Yang. - 1st ed. 2019. - XXVII, 639 p. 48 illus., 20 illus. in color.online resource.

1. Introduction: Why Emotional Labor Matters in Public Service -- 2. Thinking Globally About the Public Service Work Experience -- 3: Trending Interconnectedness: The Value of Comparative Analysis -- 4. Understanding Emotional Labor at the Individual Level -- 5. Understanding Emotional Labor at the Organizational Level -- 6. Understanding Emotional Labor at the Cultural Level -- 7. Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters -- 8. Measuring Emotional Labor: Survey Construction and Measurement Invariance -- 9. Australia -- 10. Bolivia -- 11. China -- 12. India -- 13. South Korea -- 14. Pakistan -- 15. Philippines -- 16. Rwanda -- 17. Taiwan -- 18. Thailand -- 19. United Kingdom -- 20. United States -- 21. Looking for Patterns Across Nations -- 22. From Data Dashboards to Human Hearts -- 23. Looking Forward: Adjusting to the New Paradigm -- 24. From Measuring Results to Managing Relationships.

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market. .

ISBN: 9783030248239

Standard No.: 10.1007/978-3-030-24823-9doiSubjects--Topical Terms:

562473
Public administration.

LC Class. No.: JF20-2112

Dewey Class. No.: 351

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