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The Social Construction of Knowledge in Mission-Critical Environments = Lessons from the Flight Deck /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	The Social Construction of Knowledge in Mission-Critical Environments/ by Theodoros Katerinakis.
其他題名:	Lessons from the Flight Deck /
作者:	Katerinakis, Theodoros.
面頁冊數:	XXXI, 237 p. 38 illus., 7 illus. in color.online resource. :
Contained By:	Springer Nature eBook
標題:	Knowledge management. -
電子資源:	https://doi.org/10.1007/978-3-319-91014-7
ISBN:	9783319910147

The Social Construction of Knowledge in Mission-Critical Environments = Lessons from the Flight Deck /
Katerinakis, Theodoros.

The Social Construction of Knowledge in Mission-Critical EnvironmentsLessons from the Flight Deck /[electronic resource] :by Theodoros Katerinakis. - 1st ed. 2019. - XXXI, 237 p. 38 illus., 7 illus. in color.online resource. - Innovation, Technology, and Knowledge Management,2197-5698. - Innovation, Technology, and Knowledge Management,.

Part 1: Background and Communication Phenomena In Aviation -- Chapter 1: Introduction -- Chapter 2: Communication and Humad Factors Phenomena In Aviation Transmit Knowledge -- Part 2: Flights, Scenarios and Knowledge Representation -- Chapter 3: The Falcon, The Helios, Two Scenarios and Framework -- Chapter 4: Eliciting Expertise, Harvesting and Representing Knowledge -- Part 3: Knowledge Operators Of Silence and Voice -- Chapter 5: Knowledgeable Sounds of Silence Or When Silence is not Golden -- Chapter 6: The Voice As Knowledge Operator Of Choice -- Chapter 7: Flights Go On, Inquires Pass Through.

This volume analyzes real in-flight communications to explain the dynamics of knowledge construction. With the use of a grounded theory approach, real-life scenarios for in-depth interviews with aviation informants were developed and analyzed using discourse analysis. The study revealed aspects of tacit knowledge and expertise behavior that develop in mission-critical environments. Among the findings, the author discovered: • Silence is an interactional element and a substantial contributing factor to both completed flights and aviation incidents/accidents • Hesitation is an early reaction when situational awareness is lacking • The aviation sub-cultures contain several distinct micro-cultures which affect professional responsibility and decision-making in micro-environments • Human errors should be acknowledged, discussed and repaired by all actors of the flight model • Non-verbal communication in institutional settings and mediated environments is instrumental to safe and efficient operations The results suggest fruitful applications of theory to explore how knowledge is generated in highly structured, high-risk organizational environments, such as hospitals, nuclear plants, battlefields and crisis and disaster locations. Katerinakis explains the emergent knowledge elements in communication command with messages “spoken-heard-understood-applied," from multiple stakeholders... The interplay of theory and real-flight examples... creates a valuable narrative both for the expert reader and the lay-person. Ilias Panagopoulos, PhD Command Fighter Pilot, Col (Ret) Senior Trainer, Joint Aviation Authorities (JAA) Training Organisation Safety Manager, NATO Airlift Management Programme In this path-breaking work, Theodore Katerinakis brings the study of human communication to the airplane cockpit as a knowledge environment. Katerinakis both builds on moves beyond human factors research and ecological psychology… It is a work of theoretical value across disciplines and organizational settings and of practical importance as well. His lively narrative adds to translational research by translating knowledge or evidence into action in mission-critical systems. Douglas V. Porpora, PhD Professor of Sociology & Director Communication, Culture and Media Drexel University.

ISBN: 9783319910147

Standard No.: 10.1007/978-3-319-91014-7doiSubjects--Topical Terms:

558406
Knowledge management.

LC Class. No.: HD30.2

Dewey Class. No.: 658.4038

The Social Construction of Knowledge in Mission-Critical Environments = Lessons from the Flight Deck /
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