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Serviceology for Services = 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Serviceology for Services/ edited by Takeshi Takenaka, Spring Han, Chieko Minami.
Reminder of title:	7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings /
other author:	Takenaka, Takeshi.
Description:	XI, 309 p. 119 illus., 80 illus. in color.online resource. :
Contained By:	Springer Nature eBook
Subject:	Computers. -
Online resource:	https://doi.org/10.1007/978-981-15-3118-7
ISBN:	9789811531187

Serviceology for Services = 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings /
Serviceology for Services7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings /[electronic resource] :edited by Takeshi Takenaka, Spring Han, Chieko Minami. - 1st ed. 2020. - XI, 309 p. 119 illus., 80 illus. in color.online resource. - Communications in Computer and Information Science,11891865-0929 ;. - Communications in Computer and Information Science,498.

Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation.

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.

ISBN: 9789811531187

Standard No.: 10.1007/978-981-15-3118-7doiSubjects--Topical Terms:

565115
Computers.

LC Class. No.: QA75.5-76.95

Dewey Class. No.: 005.7

Serviceology for Services = 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings /
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