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The customer experience book : = how...

Pennington, Alan.

The customer experience book : = how to design, measure and improve customer experience in your business /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	The customer experience book :/ Alan Pennington.
其他題名:	how to design, measure and improve customer experience in your business /
作者:	Pennington, Alan.
出版者:	Harlow, England ;Pearson Education, : 2016.,
面頁冊數:	xv, 211 p. :ill. ; : 24 cm.;
附註:	"The sweet spot"--Cover.
標題:	Customer services. -
ISBN:	9781292148465 (pbk.) :

The customer experience book : = how to design, measure and improve customer experience in your business /
Pennington, Alan.

The customer experience book :how to design, measure and improve customer experience in your business /Alan Pennington. - Harlow, England ;Pearson Education,2016. - xv, 211 p. :ill. ;24 cm.

"The sweet spot"--Cover.

ISBN: 9781292148465 (pbk.) :NT688

LCCN: 2016026463Subjects--Topical Terms:

568463
Customer services.

LC Class. No.: HF5415.5 / .P456 2016

Dewey Class. No.: 658.8/12

The customer experience book : = how to design, measure and improve customer experience in your business /
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