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The customer experience book : = how...

Pennington, Alan.

The customer experience book : = how to design, measure and improve customer experience in your business /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The customer experience book :/ Alan Pennington.
Reminder of title:	how to design, measure and improve customer experience in your business /
Author:	Pennington, Alan.
Published:	Harlow, England ;Pearson Education, : 2016.,
Description:	xv, 211 p. :ill. ; : 24 cm.;
Notes:	"The sweet spot"--Cover.
Subject:	Customer relations. -
ISBN:	9781292148465 (pbk.) :

The customer experience book : = how to design, measure and improve customer experience in your business /
Pennington, Alan.

The customer experience book :how to design, measure and improve customer experience in your business /Alan Pennington. - Harlow, England ;Pearson Education,2016. - xv, 211 p. :ill. ;24 cm.

"The sweet spot"--Cover.

ISBN: 9781292148465 (pbk.) :NT688

LCCN: 2016026463Subjects--Topical Terms:

560399
Customer relations.

LC Class. No.: HF5415.5 / .P456 2016

Dewey Class. No.: 658.8/12

The customer experience book : = how to design, measure and improve customer experience in your business /
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010 $a 2016026463
020 $a 9781292148465 (pbk.) : $c NT688
020 $a 9781292148472 (PDF)
020 $a 9781292148489 (ePub)
035 $a 19176234
040 $a DLC $b eng $c DLC $d DLC $d NFU
041 0 # $a eng
042 $a pcc
050 0 0 $a HF5415.5 $b .P456 2016
082 0 0 $a 658.8/12 $2 23
100 1 $a Pennington, Alan. $3 1338547
245 1 4 $a The customer experience book : $b how to design, measure and improve customer experience in your business / $c Alan Pennington.
260 # $a Harlow, England ; $a New York : $b Pearson Education, $c 2016.
300 $a xv, 211 p. : $b ill. ; $c 24 cm.
500 $a "The sweet spot"--Cover.
500 $a Includes index.
650 # 0 $a Customer relations. $3 560399
650 # 0 $a Customer services. $3 568463