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Service Design Capabilities

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service Design Capabilities/ by Nicola Morelli, Amalia de Götzen, Luca Simeone.
Author:	Morelli, Nicola.
other author:	de Götzen, Amalia.
Description:	XV, 89 p. 12 illus. in color.online resource. :
Contained By:	Springer Nature eBook
Subject:	Innovation/Technology Management. -
Online resource:	https://doi.org/10.1007/978-3-030-56282-3
ISBN:	9783030562823

Service Design Capabilities
Morelli, Nicola.

Service Design Capabilities[electronic resource] /by Nicola Morelli, Amalia de Götzen, Luca Simeone. - 1st ed. 2021. - XV, 89 p. 12 illus. in color.online resource. - Springer Series in Design and Innovation ,102661-8192 ;. - Springer Series in Design and Innovation ,3.

Introduction -- An approach to service design -- Core service design capabilities -- Designing for the level of service as interaction -- Designing for the level of ‘service as infrastructure -- Designing for the level of service as systemic institutions -- Navigating service design tools using the map of capabilities -- Beyond this book.

Open Access

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

ISBN: 9783030562823

Standard No.: 10.1007/978-3-030-56282-3doiSubjects--Topical Terms:

786196
Innovation/Technology Management.

LC Class. No.: HD28-70

Dewey Class. No.: 658.514

Service Design Capabilities
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