國立虎尾科技大學 |

Reputational Crises Unspun = A Stakeholder Solution to Reputational Crises /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Reputational Crises Unspun/ by Tom Schermer.
其他題名:	A Stakeholder Solution to Reputational Crises /
作者:	Schermer, Tom.
面頁冊數:	XIX, 161 p. 19 illus., 2 illus. in color.online resource. :
Contained By:	Springer Nature eBook
標題:	Leadership. -
電子資源:	https://doi.org/10.1007/978-981-16-5130-4
ISBN:	9789811651304

Reputational Crises Unspun = A Stakeholder Solution to Reputational Crises /
Schermer, Tom.

Reputational Crises UnspunA Stakeholder Solution to Reputational Crises /[electronic resource] :by Tom Schermer. - 1st ed. 2021. - XIX, 161 p. 19 illus., 2 illus. in color.online resource.

Chapter 1. Introduction: What is a reputational crisis? -- 2. Crisis communication and reputation management -- 3. Reputational crisis stakeholders – fluidity in identities -- 4. Managing perceptions – media in reputational crises -- 5. Crisis communication and management challenges -- 6. Thinking differently: Reputational crises resituated -- 7. Best practice method of dealing with reputational crises -- 8. Crisis prevention -- 9. Crisis Preparedness Quiz.

This book reviews dominant crisis communication theories, which according to many scholars are either too narrow or broad for practical application to all types of reputational crises. Freeman, as the progenitor of modern stakeholder theory, has spent much time since the original publication trying to remove the primary focus from companies to that of achieving broader positive outcomes for organisations, populations, and the operating environment. This book embraces the ethos of Freeman’s revisions and applies it to crisis communication through placing the reputational crisis at the centre of a stakeholder map, where other literature places the company at the centre of the stakeholder map. This leaves the company experiencing the crisis situated with all other crisis stakeholders to develop solutions to the source of conflict, and as a result, the reputational crisis. Removing the corporation from the centre allows for other stakeholders such as interest groups, politicians, media, and afflicted stakeholders, to legitimately work towards solving the crisis. This book uses a typology of apologia and builds upon it to create a means that allows corporate managers to genuinely apologise to crisis victims, without necessarily exposing the corporation to financial liability claims. The apologia construct developed herein is equally useful to CEO’s as it is in a domestic situation. Consistent throughout this book is the philosophy that all reputational crises can be either solved, or significantly reduced in terms of impact. Examples used throughout relate to reader’s personal lives as well as structured powerful organisations.

ISBN: 9789811651304

Standard No.: 10.1007/978-981-16-5130-4doiSubjects--Topical Terms:

562584
Leadership.

LC Class. No.: HD28-70

Dewey Class. No.: 658.4092

Reputational Crises Unspun = A Stakeholder Solution to Reputational Crises /
LDR:03486nam a22003975i 4500 001 1055396
003 DE-He213
005 20211004071032.0
007 cr nn 008mamaa
008 220103s2021 si | s |||| 0|eng d
020 $a 9789811651304 $9 978-981-16-5130-4
024 7 $a 10.1007/978-981-16-5130-4 $2 doi
035 $a 978-981-16-5130-4
050 4 $a HD28-70
072 7 $a KJC $2 bicssc
072 7 $a BUS041000 $2 bisacsh
072 7 $a KJC $2 thema
082 0 4 $a 658.4092 $2 23
100 1 $a Schermer, Tom. $e author. $4 aut $4 http://id.loc.gov/vocabulary/relators/aut $3 1360570
245 1 0 $a Reputational Crises Unspun $h [electronic resource] : $b A Stakeholder Solution to Reputational Crises / $c by Tom Schermer.
250 $a 1st ed. 2021.
264 1 $a Singapore : $b Springer Singapore : $b Imprint: Springer, $c 2021.
300 $a XIX, 161 p. 19 illus., 2 illus. in color. $b online resource.
336 $a text $b txt $2 rdacontent
337 $a computer $b c $2 rdamedia
338 $a online resource $b cr $2 rdacarrier
347 $a text file $b PDF $2 rda
505 0 $a Chapter 1. Introduction: What is a reputational crisis? -- 2. Crisis communication and reputation management -- 3. Reputational crisis stakeholders – fluidity in identities -- 4. Managing perceptions – media in reputational crises -- 5. Crisis communication and management challenges -- 6. Thinking differently: Reputational crises resituated -- 7. Best practice method of dealing with reputational crises -- 8. Crisis prevention -- 9. Crisis Preparedness Quiz.
520 $a This book reviews dominant crisis communication theories, which according to many scholars are either too narrow or broad for practical application to all types of reputational crises. Freeman, as the progenitor of modern stakeholder theory, has spent much time since the original publication trying to remove the primary focus from companies to that of achieving broader positive outcomes for organisations, populations, and the operating environment. This book embraces the ethos of Freeman’s revisions and applies it to crisis communication through placing the reputational crisis at the centre of a stakeholder map, where other literature places the company at the centre of the stakeholder map. This leaves the company experiencing the crisis situated with all other crisis stakeholders to develop solutions to the source of conflict, and as a result, the reputational crisis. Removing the corporation from the centre allows for other stakeholders such as interest groups, politicians, media, and afflicted stakeholders, to legitimately work towards solving the crisis. This book uses a typology of apologia and builds upon it to create a means that allows corporate managers to genuinely apologise to crisis victims, without necessarily exposing the corporation to financial liability claims. The apologia construct developed herein is equally useful to CEO’s as it is in a domestic situation. Consistent throughout this book is the philosophy that all reputational crises can be either solved, or significantly reduced in terms of impact. Examples used throughout relate to reader’s personal lives as well as structured powerful organisations.
650 0 $a Leadership. $3 562584
650 0 $a Risk management. $3 559158
650 0 $a Personnel management. $3 554912
650 0 $a Business ethics. $3 555013
650 0 $a Knowledge management. $3 558406
650 0 $a Organization. $3 568089
650 0 $a Planning. $3 660157
650 1 4 $a Business Strategy/Leadership. $3 796119
650 2 4 $a Risk Management. $3 569483
650 2 4 $a Human Resource Management. $3 784571
650 2 4 $a Business Ethics. $3 1069082
650 2 4 $a Knowledge Management. $3 679530
710 2 $a SpringerLink (Online service) $3 593884
773 0 $t Springer Nature eBook
776 0 8 $i Printed edition: $z 9789811651298
776 0 8 $i Printed edition: $z 9789811651311
776 0 8 $i Printed edition: $z 9789811651328
856 4 0 $u https://doi.org/10.1007/978-981-16-5130-4
912 $a ZDB-2-BUM
912 $a ZDB-2-SXBM
950 $a Business and Management (SpringerNature-41169)
950 $a Business and Management (R0) (SpringerNature-43719)