國立虎尾科技大學 |

Are Your Customers Being Served? : = How to Boost Profits by Delivering Exceptional Customer Service.

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Are Your Customers Being Served? :/
其他題名:	How to Boost Profits by Delivering Exceptional Customer Service.
作者:	Rowson, Pauline.
面頁冊數:	1 online resource (128 pages)
標題:	Customer services. -
電子資源:	Click to View
ISBN:	9781433710919

Are Your Customers Being Served? : = How to Boost Profits by Delivering Exceptional Customer Service.
Rowson, Pauline.

Are Your Customers Being Served? :How to Boost Profits by Delivering Exceptional Customer Service. - 1 online resource (128 pages) - Easy Step by Step Guides. - Easy Step by Step Guides.

Cover -- Other Easy Step by Step Guides: -- Other books in the series -- Books by Pauline Rowson -- Pauline Rowson -- Praise for The Easy Step by Step Guides -- Easy Step by Step Guides -- Contents -- Introduction -- Chapter 1: Why do we need to provide good customer service? -- Chapter 2: Who are your customers? -- Chapter 3: Building a competitive advantage -- Chapter 4: Developing a customer service policy -- Chapter 5: People skills -- Chapter 6: Listening -- Chapter 7: Assertiveness -- Chapter 8: Dealing with the angry or difficult person -- Chapter 9: Professional telephone behaviour -- Chapter 10: Going the extra mile.

A practical guide on how to deliver exceptional customer service. Suitable for both public and private sector organisations, this guide is aimed at the owner/manager, director, manager and entrepreneur. It covers how to develop an effective customer service policy, as well as how to use positive behaviour and attitude to win more business.

ISBN: 9781433710919Subjects--Topical Terms:

568463
Customer services.
Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: HF5415.5

Dewey Class. No.: 658.812

Are Your Customers Being Served? : = How to Boost Profits by Delivering Exceptional Customer Service.
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520 $a A practical guide on how to deliver exceptional customer service. Suitable for both public and private sector organisations, this guide is aimed at the owner/manager, director, manager and entrepreneur. It covers how to develop an effective customer service policy, as well as how to use positive behaviour and attitude to win more business.
588 $a Description based on publisher supplied metadata and other sources.
590 $a Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2022. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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