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The theory of culture-specific total quality management = quality management in Chinese regions /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	The theory of culture-specific total quality management/ Carlos Noronha.
其他題名:	quality management in Chinese regions /
作者:	Noronha, Carlos.
出版者:	Houndmills, Basingstoke, Hampshire ;Palgrave, : 2002.,
面頁冊數:	xiv, 164 p. :ill. :
標題:	National characteristics, Chinese. -
電子資源:	Click to View

The theory of culture-specific total quality management = quality management in Chinese regions /
Noronha, Carlos.

The theory of culture-specific total quality managementquality management in Chinese regions /[electronic resource] :Carlos Noronha. - Houndmills, Basingstoke, Hampshire ;Palgrave,2002. - xiv, 164 p. :ill.

Includes bibliographical references (p. 149-161) and index.

Machine generated contents note: 1 Introduction 1 -- Theoretical foundation of the culture-specific TQM 1 -- Research objectives 10 -- Methodology of the study and structure of the book 10 -- 2 Quality and TQM 13 -- Total quality management 13 -- The concept of quality 13 -- Definitions of TQM 16 -- TQM according to the Gurus 19 -- A framework for TQM 24 -- ISO 9000 Quality System Certification 28 -- Integrating ISO 9000 with TQM 31 -- The benefits of implementing ISO 9000 33 -- Impact of TQM on organizational performance 34 -- Extrinsic impacts of TQM 34 -- Intrinsic impacts of TQM 35 -- Difficulties and misconceptions about TQM 37 -- 3 Value, Culture, and Chinese Cultural Values 40 -- Defining value 40 -- Defining culture 42 -- Chinese cultural values in relation to Confucian -- teachings based on the value orientation framework 44 -- Harmony with nature 45 -- Abasement 47 -- Situation orientation 48 -- Respect for authority 49 -- Interdependence 50 -- Group orientation 51 -- Continuity 53 -- Past time orientation 54 -- The Doctrine of the Mean and harmony with others 55 -- Modern Chinese cultural values 56 -- 4 The Theory of Culture-specific TQM 60 -- Likely relationships between Chinese cultural -- values and TQM 60 -- Previous studies on TQM in a Chinese context 63 -- Developing the theory of culture-specific TQM 68 -- ARS theory: theory development 69 -- ARS theory: empirical testing 70 -- ARS theory: replication 71 -- Four-proposition framework of the culture-specific TQM 72 -- A structural model of Chinese cultural values and TQM 75 -- 5 Research Methodology 76 -- Samples and data collection method 76 -- Research instruments 78 -- The TQM survey: origin and structure 78 -- The CCV survey: origin and structure 81 -- Structural equation model 82 -- Inputs for the structural models 86 -- 6 Data Analysis and Results 89 -- Characteristics of sampled companies 89 -- Exploratory factor analysis on the TQM survey 92 -- Confirmatory factor analysis on the CCV survey 98 -- Hypothesized model of Chinese cultural values on TQM 104 -- Alternative model of Chinese cultural values on TQM 110 -- Conclusion on quantitative findings 111 -- 7 Case Studies 114 -- An interpretive approach to TQM 114 -- Case 1: SW Electric 116 -- Quality climate in SWE 117 -- Quality processes in SWE 118 -- Quality methods in SWE 120 -- Quality results in SWE 121 -- Case 2: Jinling group company limited 122 -- Quality climate in Jinling 123 -- Quality processes in Jinling 125 -- Quality methods in Jinling 126 -- Quality results in Jinling 126 -- Case 3: Dachangjiang group company limited 127 -- Quality climate in Dachangjiang 128 -- Quality processes in Dachangjiang 129 -- Quality methods in Dachangjiang 130 -- Quality results in Dachangjiang 132 -- Findings from cases: a Chinese-style TQM 132 -- 8 Summary and Conclusion 142 -- General orientation of the study 142 -- Summary of findings 143 -- Implications and weaknesses of the study and -- further research 145.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

Subjects--Topical Terms:

558289
National characteristics, Chinese.
Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: HD62.15 / .N67 2002

Dewey Class. No.: 658.4/013/0951

The theory of culture-specific total quality management = quality management in Chinese regions /
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505 8 $a Machine generated contents note: 1 Introduction 1 -- Theoretical foundation of the culture-specific TQM 1 -- Research objectives 10 -- Methodology of the study and structure of the book 10 -- 2 Quality and TQM 13 -- Total quality management 13 -- The concept of quality 13 -- Definitions of TQM 16 -- TQM according to the Gurus 19 -- A framework for TQM 24 -- ISO 9000 Quality System Certification 28 -- Integrating ISO 9000 with TQM 31 -- The benefits of implementing ISO 9000 33 -- Impact of TQM on organizational performance 34 -- Extrinsic impacts of TQM 34 -- Intrinsic impacts of TQM 35 -- Difficulties and misconceptions about TQM 37 -- 3 Value, Culture, and Chinese Cultural Values 40 -- Defining value 40 -- Defining culture 42 -- Chinese cultural values in relation to Confucian -- teachings based on the value orientation framework 44 -- Harmony with nature 45 -- Abasement 47 -- Situation orientation 48 -- Respect for authority 49 -- Interdependence 50 -- Group orientation 51 -- Continuity 53 -- Past time orientation 54 -- The Doctrine of the Mean and harmony with others 55 -- Modern Chinese cultural values 56 -- 4 The Theory of Culture-specific TQM 60 -- Likely relationships between Chinese cultural -- values and TQM 60 -- Previous studies on TQM in a Chinese context 63 -- Developing the theory of culture-specific TQM 68 -- ARS theory: theory development 69 -- ARS theory: empirical testing 70 -- ARS theory: replication 71 -- Four-proposition framework of the culture-specific TQM 72 -- A structural model of Chinese cultural values and TQM 75 -- 5 Research Methodology 76 -- Samples and data collection method 76 -- Research instruments 78 -- The TQM survey: origin and structure 78 -- The CCV survey: origin and structure 81 -- Structural equation model 82 -- Inputs for the structural models 86 -- 6 Data Analysis and Results 89 -- Characteristics of sampled companies 89 -- Exploratory factor analysis on the TQM survey 92 -- Confirmatory factor analysis on the CCV survey 98 -- Hypothesized model of Chinese cultural values on TQM 104 -- Alternative model of Chinese cultural values on TQM 110 -- Conclusion on quantitative findings 111 -- 7 Case Studies 114 -- An interpretive approach to TQM 114 -- Case 1: SW Electric 116 -- Quality climate in SWE 117 -- Quality processes in SWE 118 -- Quality methods in SWE 120 -- Quality results in SWE 121 -- Case 2: Jinling group company limited 122 -- Quality climate in Jinling 123 -- Quality processes in Jinling 125 -- Quality methods in Jinling 126 -- Quality results in Jinling 126 -- Case 3: Dachangjiang group company limited 127 -- Quality climate in Dachangjiang 128 -- Quality processes in Dachangjiang 129 -- Quality methods in Dachangjiang 130 -- Quality results in Dachangjiang 132 -- Findings from cases: a Chinese-style TQM 132 -- 8 Summary and Conclusion 142 -- General orientation of the study 142 -- Summary of findings 143 -- Implications and weaknesses of the study and -- further research 145.
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