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Business success through service exc...
~
Baker, Susan, (1958-)
Business success through service excellence
紀錄類型:
書目-語言資料,印刷品 : Monograph/item
正題名/作者:
Business success through service excellence/ Moira Clark and Susan Baker.
作者:
Clark, Moira
其他作者:
Baker, Susan,
出版者:
Oxford ;Elsevier Butterworth-Heinemann, : 2004.,
面頁冊數:
xiv, 199 p. :ill. :
標題:
Customer services. -
電子資源:
Click to View
Business success through service excellence
Clark, Moira
Business success through service excellence
[electronic resource] /Moira Clark and Susan Baker. - Oxford ;Elsevier Butterworth-Heinemann,2004. - xiv, 199 p. :ill.
Includes bibliographical references and index.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subjects--Topical Terms:
568463
Customer services.
Index Terms--Genre/Form:
554714
Electronic books.
LC Class. No.: HF5415.5 / .C53 2004
Business success through service excellence
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