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Effective apology = mending fences, ...

Kador, John.

Effective apology = mending fences, building bridges, and restoring trust /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Effective apology/ John Kador.
其他題名:	mending fences, building bridges, and restoring trust /
作者:	Kador, John.
出版者:	San Francisco :Berrett-Koehler Publishers, : 2009.,
面頁冊數:	273 p.
標題:	Crisis management. -
電子資源:	Click to View

Effective apology = mending fences, building bridges, and restoring trust /
Kador, John.

Effective apologymending fences, building bridges, and restoring trust /[electronic resource] :John Kador. - 1st ed. - San Francisco :Berrett-Koehler Publishers,2009. - 273 p. - A BK business book. - BK business book..

Includes bibliographical references (p. 243-251) and index.

The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

Nat. Bib. No.: GBA930828bnb

UkSubjects--Topical Terms:

584249
Crisis management.
Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: HD59.2 / .K34 2009

Dewey Class. No.: 659.2

Effective apology = mending fences, building bridges, and restoring trust /
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300 $a 273 p.
490 1 $a A BK business book
504 $a Includes bibliographical references (p. 243-251) and index.
505 0 $a The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
533 $a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
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