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Effective apology = mending fences, ...
~
Kador, John.
Effective apology = mending fences, building bridges, and restoring trust /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Effective apology/ John Kador.
Reminder of title:
mending fences, building bridges, and restoring trust /
Author:
Kador, John.
Published:
San Francisco :Berrett-Koehler Publishers, : 2009.,
Description:
273 p.
Subject:
Crisis management. -
Online resource:
Click to View
Effective apology = mending fences, building bridges, and restoring trust /
Kador, John.
Effective apology
mending fences, building bridges, and restoring trust /[electronic resource] :John Kador. - 1st ed. - San Francisco :Berrett-Koehler Publishers,2009. - 273 p. - A BK business book. - BK business book..
Includes bibliographical references (p. 243-251) and index.
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Nat. Bib. No.: GBA930828bnb
UkSubjects--Topical Terms:
584249
Crisis management.
Index Terms--Genre/Form:
554714
Electronic books.
LC Class. No.: HD59.2 / .K34 2009
Dewey Class. No.: 659.2
Effective apology = mending fences, building bridges, and restoring trust /
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mending fences, building bridges, and restoring trust /
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Includes bibliographical references (p. 243-251) and index.
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The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
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