國立虎尾科技大學 |

Digitalisation in Mobility Service Industry = A Survey-based Expert Analysis /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Digitalisation in Mobility Service Industry/ by Patrick Siegfried.
其他題名:	A Survey-based Expert Analysis /
作者:	Siegfried, Patrick.
面頁冊數:	XI, 81 p. 2 illus.online resource. :
Contained By:	Springer Nature eBook
標題:	Customer Relationship Management. -
電子資源:	https://doi.org/10.1007/978-3-031-07151-5
ISBN:	9783031071515

Digitalisation in Mobility Service Industry = A Survey-based Expert Analysis /
Siegfried, Patrick.

Digitalisation in Mobility Service IndustryA Survey-based Expert Analysis /[electronic resource] :by Patrick Siegfried. - 1st ed. 2022. - XI, 81 p. 2 illus.online resource. - Future of Business and Finance,2662-2475. - Future of Business and Finance,.

1. The Digitalisation in Mobility Service Industry -- 2. Mobility and Demand in the current Literature discussion -- 3. Digital Mobility Business Concepts -- 4. Methodology of the Survey Based Expert Analyses -- 5. Empirical Findings from the Survey Based Expert Analyses -- 6. Scenario and Model Development -- 7. Conclusions for the Digitalisation in Mobility Service Industry.

This book focuses on the implications of digitalisation in the mobility service industry. Based on an analysis of more than 450 survey responses, it explores and assesses mobility in the age of digitalisation. The content covers both changes in the relationship between the company and its customers and a potential paradigm shift among leading companies. The findings suggest that a shift from traditional mobility management to a more customer-centred management perspective is both widely accepted and increasingly necessary. Nevertheless, the inclusion of services that are not primarily concerned with overcoming spatial distances is considered to be less attractive. Given its scope, the book will be of interest to researchers and professionals who are involved in digitalisation in the mobility service industry.

ISBN: 9783031071515

Standard No.: 10.1007/978-3-031-07151-5doiSubjects--Topical Terms:

995421
Customer Relationship Management.

LC Class. No.: HD9710-9710.37

Dewey Class. No.: 338.476292

Digitalisation in Mobility Service Industry = A Survey-based Expert Analysis /
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