國立虎尾科技大學 |

(Im)politeness at a Slovenian call centre = a cross-media examination /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	(Im)politeness at a Slovenian call centre/ by Sara Orthaber.
其他題名:	a cross-media examination /
作者:	Orthaber, Sara.
出版者:	Cham :Springer International Publishing : : 2023.,
面頁冊數:	xv, 346 p. :ill. (some col.), digital ; : 24 cm.;
Contained By:	Springer Nature eBook
標題:	Applied Linguistics. -
電子資源:	https://doi.org/10.1007/978-3-031-43320-7
ISBN:	9783031433207

(Im)politeness at a Slovenian call centre = a cross-media examination /
Orthaber, Sara.

(Im)politeness at a Slovenian call centrea cross-media examination /[electronic resource] :by Sara Orthaber. - Cham :Springer International Publishing :2023. - xv, 346 p. :ill. (some col.), digital ;24 cm. - Advances in (im)politeness studies,2524-4019. - Advances in (im)politeness studies..

(Im)politeness in technologically mediated interactions -- The structure of the study and methodology -- Calls for information and request emails -- Impoliteness in calls for information and request emails -- Impoliteness in complaint calls and social media complaints -- Towards an understanding of (im)politeness in Slovenian customer service interactions.

This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer-service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian language Covers mediated service interactions, such as requests and complaints across three different media Provides in-depth insights into communication within a contemporary business environment.

ISBN: 9783031433207

Standard No.: 10.1007/978-3-031-43320-7doiSubjects--Topical Terms:

671516
Applied Linguistics.

LC Class. No.: P299.H66 / O78 2023

Dewey Class. No.: 306.44

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