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The new gold standard = 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The new gold standard/ Joseph A. Michelli.
Reminder of title:	5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
Author:	Michelli, Joseph A.,
Published:	New York :McGraw-Hill, : c2008.,
Description:	xvi, 284 p. :ill. (some col.) :
Subject:	Leadership. -
Online resource:	Click for full text (McGrawHill)
ISBN:	0071548335 (alk. paper)

The new gold standard = 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
Michelli, Joseph A.,1960-.

The new gold standard5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /[electronic resource] :Joseph A. Michelli. - New York :McGraw-Hill,c2008. - xvi, 284 p. :ill. (some col.)

The Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don't hire ; It's a matter of trust -- Principle 3 : it's not about you. Build a business focused on others ; Support frontline empathy -- Principle 4 : deliver wow! Wow : the ultimate guest experience ; Turn wow into action -- Principle 5 : leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship -- Conclusion : a lasting impression.

ISBN: 0071548335 (alk. paper)

LCCN: 2008007056Subjects--Topical Terms:

562584
Leadership.
Index Terms--Genre/Form:

554714
Electronic books.

LC Class. No.: HD57.7 / .M525 2008

Dewey Class. No.: 658.4/092

The new gold standard = 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
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505 0 $a The Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don't hire ; It's a matter of trust -- Principle 3 : it's not about you. Build a business focused on others ; Support frontline empathy -- Principle 4 : deliver wow! Wow : the ultimate guest experience ; Turn wow into action -- Principle 5 : leave a lasting footprint. Aspire, achieve, teach ; Sustainability and stewardship -- Conclusion : a lasting impression.
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