國立虎尾科技大學 |

Business performance measurement : = theory and practice /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Business performance measurement :/ edited by Andy Neely.
Reminder of title:	theory and practice /
other author:	Neely, A. D.
Description:	1 online resource (xiii, 366 pages) :digital, PDF file(s). :
Notes:	Title from publisher's bibliographic system (viewed on 05 Oct 2015).
Subject:	Total quality management. -
Online resource:	https://doi.org/10.1017/CBO9780511753695
ISBN:	9780511753695 (ebook)

Business performance measurement : = theory and practice /
Business performance measurement :theory and practice /edited by Andy Neely. - 1 online resource (xiii, 366 pages) :digital, PDF file(s).

Title from publisher's bibliographic system (viewed on 05 Oct 2015).

Measuring performance : the accounting perspective /David Otley --pt. 1. Performance measurement : functional analyses.

The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline.

ISBN: 9780511753695 (ebook)Subjects--Topical Terms:

561118
Total quality management.

LC Class. No.: HD58.9 / .B875 2002

Dewey Class. No.: 658.4/01

Business performance measurement : = theory and practice /
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020 $a 9780511753695 (ebook)
020 $z 9780521803427 (hardback)
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050 0 0 $a HD58.9 $b .B875 2002
082 0 0 $a 658.4/01 $2 21
245 0 0 $a Business performance measurement : $b theory and practice / $c edited by Andy Neely.
264 1 $a Cambridge : $b Cambridge University Press, $c 2002.
300 $a 1 online resource (xiii, 366 pages) : $b digital, PDF file(s).
336 $a text $b txt $2 rdacontent
337 $a computer $b c $2 rdamedia
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500 $a Title from publisher's bibliographic system (viewed on 05 Oct 2015).
505 0 0 $g pt. 1. Performance measurement : functional analyses. $t Measuring performance : the accounting perspective / $r David Otley -- $t Measuring performance : the marketing perspective / $r Bruce Clark -- $t Measuring performance : the operations perspective / $r Andy Neely and Rob Austin -- $t Finding performance : the new discipline in management / $r Marshall W. Meyer -- $g pt. 2. Performance measurement : theoretical foundations. $t A conceptual and operational delineation of performance / $r Michel Lebas and Ken Euske -- $t When it should not work but does : anomalies of high performance / $r Rob Austin and Jody Hoffer Gittell -- $t Does pay for performance really motivate employees? / $r Margit Osterloh and Bruno S. Frey -- $t Superior managers tolerance to dysfunctional behavior : a test / $r Clive Emmanuel -- $g pt. 3. Performance measurement : frameworks and methodologies. $t Performance measurement frameworks : a review / $r Mike Kennerley and Andy Neely -- $t The critical few : first among equals as parameters of strategic effectiveness / $r Elspeth Murray and Peter Richardson -- $t Integrated performance measurements systems : structure and dynamics / $r Umit Bititci, Allan Carrie, and Trevor Turner -- $t Why measurement initiatives succeed and fail : the impact of parent company initiatives / $r Mike Bourne and Andy Neely --
505 0 0 $g pt. 4. Performance measurement : practical applications. $t What really goes on in the name of benchmarking? / $r David Mayle [and others] -- $t Measuring marketing performance : which way is up? / $r Tim Ambler and Flora Kokkinaki -- $t Loosely coupled performance measurement systems / $r Thomas Ahrens and Chris Chapman -- $t Redefining government performance / $r Ken Ogata and Rich Goodkey -- $g pt. 5. Performance measurement : specific measures. $t Customer satisfaction and business performance / $r Kai Kristensen, Anne Martensen, and Lars Grønholdt -- $t Linking financial performance to employee and customer satisfaction / $r Andy Neely and Mohammed Al Najjar -- $t Measuring innovation performance / $r Riitta Katila -- $g pt. 6. Performance measurement : emerging issues and trends. $t The future of performance measurement : measuring knowledge work / $r Rob Austin and Pat Larkey -- $t Measuring eBusiness performance / $r Andy Neely [and others].
520 $a The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline.
650 0 $a Total quality management. $3 561118
650 0 $a Performance $x Measurement. $3 570294
650 0 $a Organizational effectiveness $x Measurement. $3 585882
700 1 $a Neely, A. D. $q (Andy D.) $3 1164523
776 0 8 $i Print version: $z 9780521803427
856 4 0 $u https://doi.org/10.1017/CBO9780511753695