國立虎尾科技大學 |

Service 4.0 = technology-enabled customer-centric supply chains /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Service 4.0/ by Parminder Singh Kang ... [et al.].
其他題名:	technology-enabled customer-centric supply chains /
其他作者:	Kang, Parminder Singh.
出版者:	Cham :Springer Nature Switzerland : : 2024.,
面頁冊數:	xv, 78 p. :ill. (chiefly col.), digital ; : 24 cm.;
Contained By:	Springer Nature eBook
標題:	Computer and Information Systems Applications. -
電子資源:	https://doi.org/10.1007/978-3-031-63875-6
ISBN:	9783031638756

Service 4.0 = technology-enabled customer-centric supply chains /
Service 4.0technology-enabled customer-centric supply chains /[electronic resource] :by Parminder Singh Kang ... [et al.]. - Cham :Springer Nature Switzerland :2024. - xv, 78 p. :ill. (chiefly col.), digital ;24 cm. - SpringerBriefs in service science,2731-3751. - SpringerBriefs in service science..

Introduction to Service 4.0 and Customer-Centric Supply Chains -- Role of Big Data in Customer-Centric Service-Based Supply Chains -- Analytics Models for Customer-Centric Service-Based Supply Chains -- Achieving Customer-Centricity Through Data Analytics - Case Study on Women's Clothing E-commerce Reviews -- Future of Customer-Centric Service-Based Supply Chains.

This book presents a systematic framework for Service 4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain 4.0 in coping with complex, dynamic, and interdependent systems. It provides a comprehensive state-of-the-art review of digital technologies to support Service 4.0 and Supply Chain 4.0, and discusses important pillars of customer-centric supply chain models. It then explains the role of big data in customer-centric service-based supply chains and links the different types of data needed to promote end-to-end transparency and value co-creation activities to promote these key pillars. Moreover, the book introduces practical models to support analytics for customer-centric supply chains and sheds light on how the industry practically uses existing models to promote service co-creation. A chapter of a case study on women's clothing e-commerce reviews and demonstrates how various data visualization and text mining methods can be used to uncover meaningful insights within the review data. The book is intended to help students and researchers quickly navigate through various technologies and future research directions in the areas of Service 4.0 and Supply Chain 4.0. It is also a valuable read for practitioners in this field.

ISBN: 9783031638756

Standard No.: 10.1007/978-3-031-63875-6doiSubjects--Topical Terms:

1365732
Computer and Information Systems Applications.

LC Class. No.: HD38.6

Dewey Class. No.: 658.500285

Service 4.0 = technology-enabled customer-centric supply chains /
LDR:02758nam a2200337 a 4500 001 1133643
003 DE-He213
005 20240803130459.0
006 m d
007 cr nn 008maaau
008 241213s2024 sz s 0 eng d
020 $a 9783031638756 $q (electronic bk.)
020 $a 9783031638749 $q (paper)
024 7 $a 10.1007/978-3-031-63875-6 $2 doi
035 $a 978-3-031-63875-6
040 $a GP $c GP
041 0 $a eng
050 4 $a HD38.6
072 7 $a KJMV8 $2 bicssc
072 7 $a BUS087000 $2 bisacsh
072 7 $a KJMV8 $2 thema
082 0 4 $a 658.500285 $2 23
090 $a HD38.6 $b .S491 2024
245 0 0 $a Service 4.0 $h [electronic resource] : $b technology-enabled customer-centric supply chains / $c by Parminder Singh Kang ... [et al.].
260 $a Cham : $c 2024. $b Springer Nature Switzerland : $b Imprint: Springer,
300 $a xv, 78 p. : $b ill. (chiefly col.), digital ; $c 24 cm.
490 1 $a SpringerBriefs in service science, $x 2731-3751
505 0 $a Introduction to Service 4.0 and Customer-Centric Supply Chains -- Role of Big Data in Customer-Centric Service-Based Supply Chains -- Analytics Models for Customer-Centric Service-Based Supply Chains -- Achieving Customer-Centricity Through Data Analytics - Case Study on Women's Clothing E-commerce Reviews -- Future of Customer-Centric Service-Based Supply Chains.
520 $a This book presents a systematic framework for Service 4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain 4.0 in coping with complex, dynamic, and interdependent systems. It provides a comprehensive state-of-the-art review of digital technologies to support Service 4.0 and Supply Chain 4.0, and discusses important pillars of customer-centric supply chain models. It then explains the role of big data in customer-centric service-based supply chains and links the different types of data needed to promote end-to-end transparency and value co-creation activities to promote these key pillars. Moreover, the book introduces practical models to support analytics for customer-centric supply chains and sheds light on how the industry practically uses existing models to promote service co-creation. A chapter of a case study on women's clothing e-commerce reviews and demonstrates how various data visualization and text mining methods can be used to uncover meaningful insights within the review data. The book is intended to help students and researchers quickly navigate through various technologies and future research directions in the areas of Service 4.0 and Supply Chain 4.0. It is also a valuable read for practitioners in this field.
650 2 4 $a Computer and Information Systems Applications. $3 1365732
650 2 4 $a Services. $3 1020857
650 2 4 $a IT in Business. $3 1064965
650 2 4 $a Operations Management. $3 1069063
650 1 4 $a Supply Chain Management. $3 1102107
650 0 $a Industry 4.0. $3 1083640
650 0 $a Customer services. $3 568463
650 0 $a Supply chain management. $3 1049792
700 1 $a Kang, Parminder Singh. $3 1454908
710 2 $a SpringerLink (Online service) $3 593884
773 0 $t Springer Nature eBook
830 0 $a SpringerBriefs in service science. $3 1428795
856 4 0 $u https://doi.org/10.1007/978-3-031-63875-6
950 $a Business and Management (SpringerNature-41169)