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Researching customer satisfaction & ...

Szwarc, Paul

Researching customer satisfaction & loyalty : how to find out what people really think

Record Type:	Language materials, printed : monographic
Title Information:	how to find out what people really think
Author:	SzwarcPaul,
Place of Publication:	London
Published:	Kogan Page;
Year of Publication:	2005
Description:	xiv, 258 pill : 24 cm;
Series:
Subject:	Consumer satisfaction -
Subject:	Customer loyalty -
ISBN:	0749443367

Researching customer satisfaction & loyalty : how to find out what people really think
Szwarc, Paul

Researching customer satisfaction & loyalty : how to find out what people really think / Paul Szwarc - London : Kogan Page, 2005. - xiv, 258 p ; ill ; 24 cm.
Includes bibliographical references (p. 247-221) and index.
ISBN 0749443367
Consumer satisfactionCustomer loyalty

Researching customer satisfaction & loyalty : how to find out what people really think
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