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The CRM handbook : a business guide ...

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Dyche, Jill

The CRM handbook : a business guide to customer relationship management

Record Type:	Language materials, printed : monographic
Title Information:	a business guide to customer relationship management
Author:	DycheJill,
Place of Publication:	Boston
Published:	Addison Wesley;
Year of Publication:	c2002
Description:	xxiv, 307 p.ill : 24 cm;
Subject:	Customer relations - Management -
ISBN:	0201730626

The CRM handbook : a business guide to customer relationship management
Dyche, Jill

The CRM handbook : a business guide to customer relationship management / Jill Dyche - Boston : Addison Wesley, c2002. - xxiv, 307 p. ; ill ; 24 cm.
Includes bibliographical references (p. 281-286) and index.
ISBN 0201730626
Customer relations -- Management

The CRM handbook : a business guide to customer relationship management
LDR:00608nam 2200193 i 450 001 498162
005 20101023195218.0
009 a2001034337
010 1 $a 0201730626 $b (pbk.)
100 $a 20080130
101 0 $a eng
200 1 $a The CRM handbook $e a business guide to customer relationship management $f Jill Dyche
210 $a Boston $d c2002 $c Addison Wesley
215 0 $a xxiv, 307 p. $c ill $d 24 cm
320 $a Includes bibliographical references (p. 281-286) and index
606 $a Customer relations $x Management $3 439978 $2 lc $3 728267
676 $a 658.8/12 $v 21
680 $a HF5415.5 $b D93 2002
700 $a Dyche $b Jill $3 490542
801 0 $b DLC
801 0 $a tw $b BIB $c 20070802
801 1 $a tw $b 國立虎尾科技大學 $c 20090624

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658.8/12 D994 2002

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