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Voice of the customer : capture and ...

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Yang, Kai

Voice of the customer : capture and analysis

Record Type:	Language materials, printed : monographic
Title Information:	capture and analysis
Author:	YangKai,
Place of Publication:	New York
Published:	McGraw-Hill;
Year of Publication:	c2008
Description:	xi, 416 p.ill. : 24 cm.;
Series:	Six sigma operational methods series
Subject:	Quality control - Statistical methods -
Subject:	Production management - Statistical methods -
Subject:	Six sigma (Quality control standard) -
Notes:	Includes bibliographical references (p. 399-402) and index
ISBN:	0071465448

Voice of the customer : capture and analysis
Yang, Kai

Voice of the customer : capture and analysis / Kai Yang - New York : McGraw-Hill, c2008. - xi, 416 p. ; ill. ; 24 cm.. - (Six sigma operational methods series).
Includes bibliographical references (p. 399-402) and index.
ISBN 0071465448ISBN 9780071465441
Quality controlProduction managementSix sigma (Quality control standard) -- Statistical methods -- Statistical methods

Voice of the customer : capture and analysis
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200 1 $a Voice of the customer $e capture and analysis $f Kai Yang
210 $a New York $d c2008 $c McGraw-Hill
215 1 $a xi, 416 p. $c ill. $d 24 cm.
225 1 2 $a Six sigma operational methods series
300 $a Includes bibliographical references (p. 399-402) and index
606 $a Quality control $x Statistical methods $3 397863 $2 lc $3 723811
606 $a Production management $x Statistical methods $3 477833 $2 lc $3 729625
606 $a Six sigma (Quality control standard) $3 473488 $2 lc $3 729504
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680 $a TS156 $b Y345 2008
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658.4013 Y22 2008

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