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Customer-driven operations : = aligning quality tools and business processes for customer excellence /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	Customer-driven operations :/ Christopher Ahoy.
其他題名:	aligning quality tools and business processes for customer excellence /
其他題名:	Customer-driven operations management
作者:	Ahoy, Christopher K.
出版者:	New York :McGraw-Hill, : c2009.,
面頁冊數:	xiv, 272 p. :ill. ; : 24 cm.;
標題:	Industrial management. -
ISBN:	9780071608312 :

Customer-driven operations : = aligning quality tools and business processes for customer excellence /
Ahoy, Christopher K.

Customer-driven operations :aligning quality tools and business processes for customer excellence /Customer-driven operations managementChristopher Ahoy. - New York :McGraw-Hill,c2009. - xiv, 272 p. :ill. ;24 cm.

Includes bibliographical references (p. 257-261) and index.

Where does a world-class journey begin? -- Creating a world-class organization -- Where to start your journey -- Stages of change -- Levels of development --Who is the customer? -- Customer focus -- Organization design -- Metrics -- Systems approach and filling in the gaps -- Quality tools -- Trends facing a world-class journey.

ISBN: 9780071608312 :NT1151 Subjects--Topical Terms:

556510
Industrial management.

LC Class. No.: HD31 / .A46 2009

Dewey Class. No.: 658.5

Customer-driven operations : = aligning quality tools and business processes for customer excellence /
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